Office Coordinator Clerical - Dermatology

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.  

Indian River’s Dermatology Department provides a full range of dermatologic and aesthetic services and offers the latest in diagnostic and treatment options for a variety of skin and connective tissue conditions. As an Office Coordinator Clerical for Dermatology, you will play a key role in ensuring smooth office operations by assisting with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both your department and Cleveland Clinic, making you a valued and appreciated member of our team.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and perform other administrative duties. 

• Support clinic operations by direct involvement with the physician(s) and nurse(s). 

• Facilitate the access of patients to CCF through direct patient appointment scheduling or serving as a liaison between patient and/or other medical departments. 

• Take and relay phone messages for the respective area in a clear and concise manner.  

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. 

• Ensure all patients are rescheduled relating to physician out days in a timely manner. 

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. 

• Verify and update patient demographics and insurance information. 

• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. 

• Obtain proper information such as PCP, referring physician and CPT/DX codes before entering request into referral module. 

• Input reasons for all visits on all appointments.  

• Maintain complete and up-to-date documentation and files, including product and service quotes. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED 

• Two years of clerical, customer service or other relevant experience  

• Knowledge of medical terminology

• Basic math skills, such as addition, subtraction, multiplication, division and percentages 

• Strong computer skills and working knowledge of (e.g., Microsoft Word, Microsoft Excel, email software)

• Typing competency with the ability to format, spell, punctuate, edit and proofread  

Preferred qualifications for the ideal future caregiver include: 

• Medical office or insurance experience 

• Strong customer service experience