GENERAL OVERVIEW
Supports and enhances the activities of the practice by providing administrative support and coordinating daily operations.
ESSENTIAL RESPONSIBILITIES
- Coordinates and oversees clerical functions. (25%)
- Schedules patients for procedures, diagnostic testing, and/or office visits. Provides patients with instructions and serves as liaison between the physician and patients. Maintains physician(s) calendars. (20%)
- Screens and directs telephone calls as appropriate. Takes appropriate actions and responds to internal and external customer inquiries. (20%)
- Performs clerical and administrative functions such as preparation of correspondence, filing, sorting mail, data entry, faxing, and copying. Prepares and maintains reports, databases, and presentations utilizing appropriate software. (15%)
- Supports front office including registration, chart preparation, insurance verifications, precertifications, and billing functions. (15%)
- Assists with ordering and tracking of operational and clinical items. (5%)
- Performs other duties as assigned or required.
- May travel to satellite office locations to support physician(s) as required.
QUALIFICATIONS
Minimum
- 2 years of clerical support, insurance verification and registration experience in a medical office setting or equivalent education required.
- Experience with multiple computer software programs required.
Preferred
- Associate's Degree preferred.
- Dependent on work location, Medical Assistant program graduate may be preferred.
- Driver's license may be required.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
