We are currently looking for an office coordinator to join our busy primary packaging and materials testing laboratory. This is a pivotal role at the heart of our team – perfect for someone who loves keeping things running smoothly, solving problems, and bringing structure to a busy environment.
As our Office Coordinator, you will be the go-to person who keeps the department moving.
Main responsibilities include
- Clear and professional client communication, supporting with issue of test reports, proposals and purchase orders.
- Update and maintain Customer Relationship Management system
- Provide essential financial administration support, including raising new projects, new customers, initiating invoices, processing customer purchase orders and liaising directly with clients to resolve queries.
- Work closely with our finance team to arrange credit checks and payments.
- Absence cover on reception.
- Oversee stock control to ensure resources are available as needed and raising supplier purchase orders for consumables and equipment calibration/maintenance.
This role is ideal for someone who enjoys structured tasks, steady workflows, and serving as a reliable source of support for the team. Strong proficiency in Microsoft office (Word, Excel, PowerPoint, Teams, Planner) is essential, along with the ability to communicate clearly and professionally with colleagues and external clients. Attention to detail and commitment to meeting deadlines are essential in this position.
This is a full time role with the opportunity of flexible working hours and competitive benefits.
Skills Required
- Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, Teams, and Planner
- Clear and professional communication with colleagues and external clients
- Strong attention to detail
- Ability to meet deadlines
- Ability to perform structured administrative tasks and maintain organized workflows
What We Do
Our team helps medical device and pharmaceutical product manufacturers bring innovative, compliant and highly effective products to market with world-class expertise and extensive, independent testing capabilities at accredited facilities in the UK and USA. Our experienced medical device and extractables and leachables (E&L) testing teams will provide advice, guidance and recommendations as well as delivering test data to help you demonstrate compliance to regulatory guidance or specifications set out by the FDA, EMA, MHRA, USP, ASTM and ISO. Smithers also supports the pharmaceutical industry and the development of biologics and vaccines from discovery through phase IV, with expertise that includes bioassays and high sensitivity assays. Our scientists have expertise in large molecule bioanalysis assay development, validation, and sample analysis.
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