The Role
Manage program data systems and perform accurate data entry for participants, instructors, and assessments. Maintain inventories, create data collection tools, produce reports, support office operations, assist with outreach and events, supervise clerical staff, and cover classes as needed to meet performance targets and funding requirements.
Summary Generated by Built In
We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book.
Now’s your chance to join the best team in Brooklyn!
OverviewBrooklyn Public Library’s (BPL) Adult Learning Department is given very specific performance targets which are used to assess the effectiveness of the program and eligibility for funding. The Office Associate II, will manage the required automated data systems for collection and recording programmatic data - personnel information for instructional and administrative staff; program inventory, maintain book collections; student assessment data, including initial testing and follow up testing data; contact/attendance hours; and outcome survey data – that will be utilized by the department to advance program achievement of mandated performance targets, including decision-making, evaluation, and reporting. The Office Associate II will work collaboratively with the Adult Learning Center team, volunteers, instructors, dept. staff, and participants enrolled at the Central Adult Learning Center groups, classes and related programs to support the gathering of accurate and timely data and the efficacy of instructional staff utilizing the data collection systems. Other key responsibilities include performance of general office duties, managing inventory of assessment and instructional materials processing, supplies, equipment, collections, assisting participants, triaging multi phone lines, shared email accounts, registrations, outreach, and covering groups in absence of tutors, etc. The Office Associate II should have a thorough knowledge of databases, Salesforce, Google Drive, Microsoft Access, Excel, as well as excellent communication and customer service skills. The Office Associate II can be responsible for supervising clerical staff. This is a full-time, union, non-exempt positions. The hiring salary for this position is $44,007.60.Responsibilities- Perform accurate and timely data entry of program, participants, and instructor information
- Maintain inventories of equipment, assessment materials, instructional materials, supplies, etc. necessary for implementation of programming
- Create data collection forms and tools utilizing word processing, spreadsheets, and databases
- Furnish reports and updates based on data and provide recommendations for program improvement as necessary
- Assist with general office duties, including filing, photocopying, correspondence, etc.
- Provide excellent internal and external customer service, communication with students and instructors as necessary for data collection; interface with funders and related agencies as necessary
- Supervision and support of subordinate clerical staff; collaborate with Departmental team members and staff
- Assist with ABE/HSE information sessions, assessments, outcome follow-ups, orientations, and events
- Liaise with staff at learning centers and branches as well as departments regarding logistics related to scheduling, inventories, programming materials, and supplies
- Person in charge of Adult Learning Center in the absence of site manager and literacy advisor
- Engage in ongoing staff development activities to improve the efficacy of technology skills required for efficient management of program data
- Assist with groups/classes as needed
- High School Diploma or equivalent required, Associates Degree or two years of college a plus
- 2 years experience – clerical, data entry, customer service, administrative or equivalent position
- Experience working on outcomes and deadline driven grant funded projects and programs highly recommended
- Strong facility with Microsoft Office programs, in particular spreadsheet and database functions; knowledge of Salesforce data system a plus
- Excellent organizational skills with the ability to work independently and under established deadlines
- Solid interpersonal skills and ability to work on a diverse team in a fact paced environment
- Strong communication skills, oral and written; Strong internal and external customer service skills
- Detailed oriented and goals and results driven with strong work ethic and high standards
- Required to work evenings and weekends as needed
- Lifting materials (shelving, moving, etc.)
- Standing for long periods
- Bending, Stooping, or crouching
- Public service within the community (ex. outreach, school visits, fairs, etc.)
We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.
Brooklyn Public Library is an equal opportunity employer.
Skills Required
- High School Diploma or equivalent
- Associates Degree or two years of college
- 2 years experience - clerical, data entry, customer service, administrative or equivalent
- Experience working on outcomes and deadline driven grant funded projects and programs
- Strong facility with Microsoft Office programs, especially spreadsheet and database functions
- Knowledge of Salesforce data system
- Excellent organizational skills and ability to work independently under deadlines
- Solid interpersonal skills and ability to work on a diverse team in a fast paced environment
- Strong oral and written communication and customer service skills
- Detail oriented and goals/results driven work ethic
- Required to work evenings and weekends as needed
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The Company
What We Do
Brooklyn Public Library is one of the nation's largest library systems and among New York City's most democratic institutions, dedicated to providing excellent customer service, developing fruitful partnerships, and implementing programs.
