Office Assistant

Office Assistant (Floor Support Assistant)

Salary: £24,375 per annum, plus company benefits

Location: Birmingham, B4 6WR

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, rotational shifts between 7am and 7pm with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Floor Support Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The Floor Support Assistant will perform all Floor Support operations requested by a customer without direct supervision. This includes, e-filing/filing, archive management, sending and delivery of fax documents, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying and scanning, and completing general administrative duties as required. You will also be working closely with Microsoft applications, so a good understanding is essential.

The Floor Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.

Key responsibilities 

Reprographics/Scanning

• Prioritise jobs and run them to meet customer requirements and deadlines

• Provide photocopying and scanning as per customer instructions

• Copy documents using large Photocopiers

• Scan documents using large scanners

• Print documents

• Manage outlook inbox and email customers if required

• Reschedule deadlines with customers

• Entre job details onto a workflow application accurately

• Quality check documents so they are of a high standard with minimal errors

• Maintain equipment to a good working order and troubleshoot problems, place service calls when needed

• Follow all stock and consumable procedures. Replenish copiers with all consumables

Administrative

• Collect and accurately input monthly forecast information

• Collect and complete any information required for billing or client charge back data

• Utilises appropriate paperwork for all Intelligent Office work

• Ensure that job requests are tracked on system properly before beginning new request

• Understand and comply with Docucentre Corporate Standards. Constantly seek ways to improve operations and suggest and implement approved ideas

Mail

• Sort and distribute incoming, sort and stamp outgoing mail

• Record all incoming/outgoing special mail, messenger, and courier companies

• Arrange all deliveries and collection times with mail, messenger, and courier companies

Personal attributes

• Well, presented, with excellent communication skills.

• Strong on customer focus

• Capable of taking initiative and developing solutions

• Flexible and enthusiastic, self-starter who is keen to progress with a fast-growing company

• Able to work alone as well as within a team

• Energy/stamina as on feet for a lot of the day

• Attention to detail, ability to retain high concentration levels for extended periods of time

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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