LIFE IS SHORT. DO WORK THAT MAKES A DIFFERENCE.
BCA Financial Services, Inc. is seeking a full-time Office Assistant for our Customer Experience department. This is a great career opportunity for a detail-oriented person with exceptional oral and written communication skills.
Essential Functions:
- Answer incoming calls, direct them to the appropriate individual or department, and take messages as needed.
- Receive deliveries and visitors, manage visitor access, and maintain logs
- Voice mail and e-mail retrieval and subsequent transcription to logs and accounts
- Mail management to include preparation of outbound physical mail pieces and processing and distribution of inbound physical mail pieces, including facsimiles
- Postage management, maintaining an adequate supply of physical and electronic postage and maintaining records of purchase and use
- Image electronic and paper media to BCA’s proprietary imaging system referred to as B-Cat
- Retrieval of information and transcription to accounts to assist in downstream processes
Job Requirements
- Required to work from our office located at 18001 Old Cutler Road, Miami, FL 33157
- High school diploma or equivalent
- Previous experience working in an administrative support role
- A working knowledge of patient co-pays, deductibles, financial assistance and/or charity care, hospital billing, and medical insurance would be a plus
- Customer service mindset
- Strong organizational skills and attention to detail
- Demonstrated flexibility to adapt to shifting demands and competing priorities
- Exceptional reading, writing and oral communication skills
Salary & Benefits:
- Monday through Friday work schedule
- Business casual work environment
- Medical, GAP, Dental, Vision, and Voluntary Life Insurance
- 401k - with a company match!
- Paid Time Off and Paid Holidays
- FREE Parking!
BCA Financial Services, Inc. is an Equal Opportunity Employer
Keyword Search: customer service, administrative assistant, office support, accounts receivable, disputes, disputes resolution, customer experience, admin, admin clerk, office assistant, receptionist, assistant, data entry, medical administrative assistant, healthcare administrative assistant, medical receptionist, healthcare receptionist,
What We Do
Who We Are
Over seventy-five years ago, BCA’s founding fathers laid the strong foundation for which BCA would continue to grow. They formed a culture of family values and corporate identity that the current owners continue to build upon today.
Since day one, we have collected compassionately and with a customer-centric approach which has contributed to our reputation of a successful organization and reliable partner. Earning the absolute trust of our clients and their consumers, and providing them with exceptional service are our guiding principles and the compass that guides our business decisions.
What We Do
We give our clients the peace of mind, security, and infrastructure you would expect from a larger organization but offer the flexibility and personalized service you would expect from a boutique business model. We pride ourselves on our ability to design solutions that are built around our clients’ unique business and customer service goals.
Our extensive knowledge of the accounts receivable management industry, significant consumer insight, and creative approach to revenue recovery allows us to be a strategic partner, focused on our clients’ goals.
How We Do It
We consistently meet client satisfaction and revenue recovery goals by combining decades of experience with emerging technology, a culture of innovation, and unique workflow strategies tailored to fit our clients’ needs and the needs of their consumers.
Our partners maintain a comfort level knowing that we are compliant with all necessary security requirements, state and federal regulations, and industry standards for maximum revenue recoveries.
