Office Assistant

Out-of-Scope       
Permanent, Full-Time
Location: Toronto (100% in-office)
Pay Range: $44,944 - $53,921
Closes: September 3rd, 2026

The Office Assistant is responsible for greeting customers in person or on the phone, answering and directing all inquiries.  Provides general administrative and office support to all staff as well as provide support to the Underwriting department.

Key Accountabilities
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Administrative Support

• Pays invoices for supplies.

• Prepares mail and other documents for shipping.

• Prepares standard correspondence and/or letters.

• Maintains up-to-date listings of internal staff and their areas of responsibility.

• Prepares administrative and investigative reports.

• Orders and maintains standard office supplies

• Supports the Underwriting department

Customer Experience

• Greets customers in person or by telephone.

• Provides switchboard services by receiving, transferring, and/or referring calls to the appropriate department and/or person.

• Ensures all inquiries are effectively dealt with in a timely manner.

• Prioritizes workload to ensure a high level of customer service is achieved and maintained.

• Develops and maintains positive working relationships with claimants, insured’s, brokers, clients and service providers.

Leadership

• Actively contributes to and support a culture of a high performing workforce.

• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development in others.

• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.

• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies. 

• Manages risk in area of authority.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education and Experience

• Grade 12/GED

• 6 months – 1 year experience in office administration.

Knowledge, Skills and Abilities

• Knowledge of filing techniques and general office procedures.

• Knowledge of procedures and practices in business operations.

• Skill in Microsoft Word and Excel.

At SGI, we’re committed to building a workplace where everyone feels seen and heard, and where every individual is respected. Our commitment to reconciliation includes actively hiring Indigenous people and creating opportunities for diverse talent to thrive. We offer more than a job; we embrace diverse backgrounds and experiences, provide a career with purpose, growth, and belonging. Join us and help shape a workplace where every voice matters and contributes to our shared success. 

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to [email protected] and we will work through your request with you. All information received will be kept confidential.

Posting Close Date: