Office Assistant

The Opportunity  

Embry-Riddle Aeronautical University (ERAU) seeks a dynamic, student-centered, and forward-thinking Office Assistant to provide visionary leadership.

The Office Assistant, in alignment with the mission, vision, and strategic priorities of Embry-Riddle Aeronautical University (ERAU) and the Division of Student Affairs, provides high-quality, student-centered customer care that support student well-being and success.

Reporting to the Operations Lead, the Office Assistant is the first point of contact for all individuals engaging with Health Services, including students, families, faculty, staff, colleagues, and vendors. This role is responsible for greeting and checking in patients, obtaining and updating medical information, scheduling appointments, verifying insurance, and responding to inquiries via phone, email, and in person, all while maintaining exceptional professionalism. 

The Office Assistant also assists the Operations Lead, Director of Health Services, and colleagues as needed, and supports departmental initiatives such as events, social media posts, and tabling, ensuring a welcoming and efficient environment for everyone who connects with Health Services. The Office Assistant will provide courteous, efficient, and confidential administrative support to ensure smooth clinic operations and a positive patient experience.

This position  contributes directly to student success and retention by addressing the needs of a diverse student body, including those pursuing academically rigorous and high-performing programs in aviation, aerospace, and STEM disciplines.
 

Primary Job Functions, Duties, or Accountabilities:

Patient reception and scheduling

• Greet patients and visitors in person and by phone
• Answer inquires and refer questions appropriately
• Place patients on the dashboard and verify completion of forms and collect health insurance information 

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Health Insurance Program Support and Verification

• Provide details on plan benefits, pricing, and waiver instructions
• Maintain provider lists and assist with referrals under the student plan
• Communicate referral details and assist with related questions
• Verify insurance in PyraMed, scan cards, confirm coverage
• Scan insurance checks into PyraMed and deposit into back
• Assist uninsured students

Compliance Monitoring

• Maintain and update medical information
• Monitor Campus Solutions To-Do List items and apply/remove medical holds
• Respond to compliance inquires from students, families, and staff

Administrative Support

• Handle mail, medical record requests and billing tasks
• Assist Operations Lead and Director as needed

Outreach and Engagement

• Support events, tabling, health promotion initiatives, and social media posting

Other Duties as Assigned:

• Represent the Division of Student Affairs on university-wide committees, task forces, and professional organizations. 
• Support divisional events, projects, and special initiatives as needed.
• Serve as essential personnel in response to campus crisis, as designated by the Dean of Students. 

About us 

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. 

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. 

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace. 

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. 

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. 

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period. 

• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.  

 Compensation 

 
The hourly range for this role is up to $18.00. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range. 

Qualifications 

•  High School (or GED) level ability in grammar, spelling, basic composition, and math.
• 1-3 years of Administrative experience

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311785. Please attach all relevant materials to your application when you apply online. Complete submissions include: 

• Cover letter 

• Full CV 

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) 

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. 

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.  

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact [email protected] and should not reach out to hiring managers or staff.