Office Assistant/Receptionist
Location: Madrid
Salary: Competitive
Work Type: Office Based
About GLAS
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.550 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $850 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.
The role of Office Assistant/Receptionist
The purpose of this Office Assistant / Receptionist role is to ensure the smooth running of the office on a day-to-day basis and to provide ongoing support to management. This role calls for superior communication skills to effectively maintain relationships with internal and external stakeholders. A high level of confidentiality and discretion is required in this position.
Responsibilities
- Greeting visitors and clients when they arrive with a positive and helpful attitude
- Taking and accurately relaying telephone messages for the team
- Answering phone calls in a helpful manner
- Provide daily ongoing support to the Head of Location and other members of the team
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
- Sorting and distributing mail
- Maintains stocks of supplies as needed
- Provide daily ongoing support to the Head of Location and other members of the team
- Project administration which ensures achievement of business event planning
- Maintain location related processes and procedures participating with the global initiatives to ensure consistency across regions
- Undertake regular reviews of operational processes, practices and procedures to support the evolving requirements of GLAS offices
- Support business continuity planning, assisting with the maintenance of plans and coordinating testing
- Accounts receivable/payable and business expense claim submission
- Assist with Onboarding of staff, working in partnership with IT & HR to provide the very best
- onboarding experience
- Act as liaison with building management on any office related issues
- Assist in the arrangement of business travel for members of the office and international visitors
Key Skills
- Excellent written and verbal communication skills in both Spanish and English (B2/C1 level minimum)
- Professional discretion
- Ability to prioritise work and effectively manage workload whilst balancing competing commitments
- Highly organised and adaptable
- Proactive thinker and planner
- Excellent IT skills with strong experience in Word, Excel, Outlook, PowerPoint and other Microsoft and IT programmes
- Strong telephone communication skills
- Excellent time management skills and the ability to effectively work to tight deadlines
- Adaptable and inquisitive with a “can do” attitude
- Ability to work autonomously and take initiative
- Excellent attention to detail
- Strong work ethic and ability to multi-task
- Ability to work collaboratively in a team environment
- High personal standards of work and dedicated to consistently providing high levels of service and
- quality work product
- Ability to identify urgent matters/issues and escalate/resolve accordingly
Benefits
- Base salary + bonus
- 28 days annual leave + bank holidays
- Long service award
- Private Medical Insurance
- Flexible retribution
Our people are at the heart of GLAS's success. We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity. We believe that diverse perspectives drive innovation, encourage meaningful discussion and help us deliver the best outcomes for our clients.
We are passionate about supporting our employees' career development and long-term success. Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration and Innovation, which guide the way we work, support our clients and achieve results together.
At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience. We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients
Skills Required
- Excellent written and verbal communication skills in Spanish and English at B2/C1 level minimum
- Professional discretion and confidentiality
- Ability to prioritize work and manage competing commitments
- Highly organized and adaptable
- Proactive planning and problem-solving abilities
- Excellent IT skills and strong experience with Word, Excel, Outlook, PowerPoint, and other Microsoft programs
- Strong telephone communication skills
- Excellent time management and ability to meet tight deadlines
- Ability to work autonomously and take initiative
- Excellent attention to detail
- Strong work ethic and ability to multitask
- Ability to collaborate effectively in a team environment
- Ability to identify urgent matters and escalate or resolve them appropriately
What We Do
GLAS was established in 2011 as an independent provider of financial administration services. The company was originally created to provide the market a willing participant in complex loan restructuring transactions where many large institutions are reluctant to take swift and cooperative action without causing delays and generating large legal bills. Our experienced team of market professionals and the close involvement of management personnel allows us to smooth the progress of your transaction. Today, GLAS are recognised as the premier independent, non-creditor, conflict-free provider of loan agency and bond trustee services, focused on providing streamlined solutions to complex transactions with the ability to work on deals which may be in distress, pre- or post-restructuring or unusual in nature. Our Mission Our mission is to always strive to deliver professional expertise to our clients and their stakeholders so that they can achieve successful outcomes on their transactions. We will provide this through collaborative teamworking and delivery of solution based, innovative services. This will make GLAS their preferred go-to global partner of agency and trustee services. GLAS and its subsidiaries operate on one global platform with teams based in London, Manchester, Paris, Frankfurt, New York, New Jersey, Sydney, Brisbane and Singapore, ensuring 24/7 support. GLAS is a proud award winner of the ALT Credit European Services awards in 2016, 2017, 2018, 2019, 2020 and 2021.
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