Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.
Taking Care of our Teams who Take Care of our Patients
- Competitive Wages
- 401K with Match
- Vacation Pay/Personal Day
- Volunteer Time Off
- Sick Pay for Hourly Teammates
- Health & Wellbeing Benefits
- Voluntary/Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned
OPERATIONAL STANDARDS
• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Skills Required
- High school diploma or equivalent
- Basic computer skills
- Ability to handle multiple customer interactions and phone calls simultaneously
- Excellent organizational skills
- Strong attention to detail and follow-through
- Solid interpersonal relationship skills
- Effective written and verbal communication skills
- Ability to operate office equipment, including computers, telephones, fax machines, and copiers
- Ability to operate cash registers and optical equipment and tools
- Ability to sit or stand for extended periods
- Ability to lift 10 to 20 pounds
- Ability to work evenings, nights, and weekends as needed
- Ability to travel independently
- Previous office experience
What We Do
At Shopko Optical, we treat you like a patient first, a customer second and a neighbor always. We care about the health of your vision, and we’ve helped our communities see better for over 40 years in over 100 locations. Our trusted optometrists and opticians provide comprehensive exams and diagnoses with a personal touch. We’re committed to providing convenient eyecare with remarkable customer service and an extensive selection of brand name frames and the latest in lens technology, all in one place. Come see for yourself.
