Office Assistant - Queensgate

Full time (80 hours biweekly)

Hours vary between Monday-Thursday 630am-7pm, Friday 630am-4pm, Saturday 8am-12pm. 

Schedule changes week by week with 2 opens and 2 closes totaling 40 hours. 

General Summary

Performs diversified secretarial/clerical duties requiring knowledge of medical terminology and healthcare billing protocols. Provides support for department head and department staff as needed.

Duties and Responsibilities
Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Performs a variety of billing functions including recording patient information, preparing and submitting patient charge vouchers and processing insurance information.
• Bills insurance carriers for appropriate payments.
• Contacts carriers to follow up on balances due.
• Maintains up-to-date patient accounts.
• Prepares and maintains records of patient charges.
• Creates medical records for new patients.
• Establishes and maintains files and records on an ongoing basis.
• Schedules meetings, training and other requirements for staff.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains professional growth and development.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Opens and routes incoming mail; distributes correspondence and other material to staff.
• Orders office supplies as necessary.
• Participates in administrative staff meetings and attends other meetings as assigned.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

Qualifications
Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year 6 months Required

Knowledge, Skills, and Abilities:

• Medical Terminology.