Office Assistant II - Bilingual (SP) - Job #23

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Department/Location: Facilities / Antelope Valley (Lancaster)

Supervision

This position receives general supervision by Supervisors/Managers/Directors.

The Position and Job Summary

Assigned duties may vary and other duties may be assigned.

• Responds to heavy volume of phone calls, transferring calls to appropriate staff, answers general questions. Greets consumers, families, and other visitors. Checks in and verifies appointments and ensures consumers and visitors connect with appropriate staff.
• Schedules appointments with consumers, related parties or internal staff.
• Reserves rooms for meetings and conferences; maintains department calendars for staff.

• Performs a variety of clerical and support tasks, including filing, scanning, copying, preparing written correspondence, and communicating with consumers, families and service providers and other agencies.
• Types, inputs, and maintains documents, consumer information and/or related data into computer databases, software, tracking systems/tools, etc.
• Prepares reports/documents by collecting and collating information. Sets up and maintains paper and/or electronic filing systems.

• Maintains, stocks and inventories supplies as assigned.
• Performs other related duties as required.

• Processes incoming and outgoing USPS, UPS, FedEx, interoffice, faxes, documents, etc.
• Runs outgoing mail through postage machine; package materials for shipping. 
• Services and maintains office equipment (paper jams, toner replacement, etc.).
• Copies, files, retrieves and/or scans documents. May research files on the computer.
• Maintains files through purging/archiving documents and ensuring that documents are filed appropriately.
• Makes copies and packets, distributes documents and prepares materials for mailing.
• Coordinate boxes for off-site storage, as applicable.
• Performs other related duties as required and assigned.

Employment Standards 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• High school diploma or general education degree (GED); or equivalent combination of education and experience required.
• Two (2) years related experience required working in an office environment or related experience.

Microsoft Office and related applications.  Knowledge of general office functions and customer service skills.  Ability to operate a computer and enter data accurately.   Ability to speak and write in an organized and effective manner.  Ability to write with excellent grammar.  Ability to be detail oriented.  Ability to multi-task.  May require bilingual Spanish dependent upon the position.

• Microsoft Office and related applications.
• Knowledge of general office functions and customer service skills.
• Ability to operate a computer and enter data accurately.

Essential Requirements 

Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

NLACRC Offers an Excellent Benefits Package 

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. 
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.  We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 
• No cost Vision plan for employees and eligible dependents 
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b) 
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option (after 90-days continuous employment, at manager/supervisor’s discretion)

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. 

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

Compensation

This is a non-exempt position. Regular salary: $21.84 - $30.85 per hour, plus $69.24 per bi-weekly pay period for bilingual services.

Starting salary is typically between the $21.84 and $24.10 of the range, depending on internal equity and experience.

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.