Responsibilities:
• Frequent telephone and personal contact with perspective/current residents.
• Initial processing of rental applications and credit reports with recommendations to Site Manager.
• Maintain the rental waitlist and prepare approval/denial letters to perspective residents.
• Complete move-in orientation with residents including reviewing rental lease, House Rules, etc.
• Schedule move ins/outs, rental applicant interviews, and other dates critical to the leasing process.
• Administrative support tasks such as filing, typing, answering telephones, processing mail, and data entry.
• Generate reports to assist in management of community assets, expenses, and financial objectives.
• Process all payables and complete payment of community expenses/bills.
• Purchase, inventory, and maintain all office supplies.
• Process delinquent accounts and report activity to Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while always maintaining a professional demeanor.
• Reports directly to the Site Manager.
• Onsite attendance required / non-remote work.
Job Qualifications:
• Basic office skills including typing, filing, and telephone etiquette.
• Excellent follow-up skills via telephone and email correspondence.
• Proficiency with Paycom software and Microsoft Office suite preferred.
• Demonstrated track record regarding work attendance and reporting for work timely.
• Must adhere to Federal Fair Housing Laws.
QualificationsWe offer a competitive salary plus benefits including:
- Employer paid health and dental insurance (100% employee only) with affordable dependent and family coverage.
- Voluntary insurance options: Vision, Life, Accident Injury, Long-Term Disability, and Identity Theft.
- 401(k) with above-average employer matching contribution.
- Generous paid time off package.
- Training and employee development program.
- Among many other employee benefit
Skills Required
- Basic office skills including typing, filing, and telephone etiquette
- Excellent follow-up skills via telephone and email correspondence
- Proficiency with Paycom software and Microsoft Office suite
- Demonstrated track record of reliable attendance and timely reporting to work
- Must adhere to Federal Fair Housing Laws
- Onsite attendance required (non-remote)
What We Do
Independent Management Services (IMS), incorporated in 1989, provides quality management for affordable housing communities, including homes for senior citizens and people with disabilities. Headquartered in Fenton, Michigan, IMS manages a portfolio of 115 communities and over 14,000 apartment homes across 12 states, offering expertise in asset management, compliance, and professional marketing for various housing developments and commercial real estate.
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