Office Assistant & Customer Support
Full Time, Seasonal Role
Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.
Join our team in a dynamic nursery wholesale environment as an Office & Customer Support Assistant. From guiding customers through in-person shopping to coordinating product pulling and loading with our outdoor team, you’ll help ensure every order is handled efficiently and accurately, including invoicing orders and communication via phone and email. You’ll also support incoming freight traffic and collaborate closely with office, fulfillment, sales, and production teams, assisting with bookkeeping and operational tasks that keep our business running smoothly and our customers satisfied.
Job Duties:
- Coordinate and control customer and non-customer interaction traffic including walk-ins, phone calls, and emails.
- Professionally greet customers, understand their needs, and direct/connect them with appropriate on-site staff.
- Manage and direct incoming customer phone calls and email requests.
- Direct inbound/outbound trucking to proper personnel and location.
- Assist in invoicing customer orders under direction and provide credits to customers as needed.
- Assist Production, Fulfillment, and Sales teams with various needs, such as bookkeeping and data entry.
- Perform other duties as assigned.
Qualifications:
- Two years of experience in customer service within related field.
- Ability to demonstrate polished customer service communication skills, ensuring a positive experience for all customers.
- Operate Microsoft Office and Google applications, such as Outlook, Excel, Word, and Google Calendars
- Utilize Point of Sale (POS) and Customer Resource Management (CRM) systems efficiently.
- Basic working knowledge of landscape plant material, preferred.
- Demonstrate ability to work effectively within a team to accomplish shared tasks and goals.
- Employee Discount
- Wellness
- Employee Assistance Program (EAP)
Schedule: Seasonal Position, Monday-Friday, weekends and longer hours possible during peak periods.
Compensation: $17.50-$20.00/hr
Bachman’s is an Equal Opportunity Employer
What We Do
Bachman’s was founded in 1885 and remains family-owned, with fifth-generation Bachman family members leading the company today. Based in Minneapolis, Bachman’s operates retail locations in the Twin Cities, including six full-service floral, home, and garden centers, a gift and décor store in Galleria Edina, a hardscapes center (Farmington), and 28 floral departments within Lunds & Byerlys grocery stores. The company also operates indoor and outdoor landscaping divisions, a wedding/special events department, a nursery wholesale division, seven acres of greenhouses, and a 670-acre growing range in Farmington, Minn., which produces many of the plants, flowers, and landscaping products sold by Bachman’s today. To place an order with Bachman’s, call (612) 861-7311 from within the Twin Cities or (866) 222-4626 from outside the Twin Cities. Or, to find retail locations, more information about Bachman’s, or answers to your gardening questions, visit Bachmans.comBachman’s was founded in 1885 and remains family-owned, with fifth-generation Bachman family members leading the company today. Based in Minneapolis, Bachman’s operates retail locations in the Twin Cities, including six full-service floral, home, and garden centers, a gift and décor store in Galleria Edina, a hardscapes center (Farmington), and 28 floral departments within Lunds & Byerlys grocery stores. The company also operates indoor and outdoor landscaping divisions, a wedding/special events department, a nursery wholesale division, seven acres of greenhouses, and a 670-acre growing range in Farmington, Minn., which produces many of the plants, flowers, and landscaping products sold by Bachman’s today. To place an order with Bachman’s, call (612) 861-7311 from within the Twin Cities or (866) 222-4626 from outside the Twin Cities. Or, to find retail locations, more information about Bachman’s, or answers to your gardening questions, visit Bachmans.com.
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