Packard Culligan Water

Office Assistant/CSR

Posted 3 Days Ago

Be an Early Applicant

Belleville, IL, USA

In-Office

18-20 Annually

Entry level

Other

The Role

Provide customer service by phone, email, and in person; answer questions about products, water quality, payments, invoices, collections, deliveries, and service appointments. Resolve customer issues, coordinate with internal departments and dealerships, schedule services, process data, and maintain documentation across multiple software systems. The role requires strong communication, attention to detail, problem-solving, teamwork, and willingness to learn water treatment products.

Summary Generated by Built In

CUSTOMER SERVICE REPRESENTATIVE

Do you thrive working in a fast paced environment where everyday is not the same? Do you enjoy interacting with people, solving problems as well as being an active listener? Culligan Water is searching for an energetic, positive, tech savvy Customer Service Representative to support our Belleville location. In this role you will have the opportunity to assist customers with various request via phone, email and or in person as well as communicate with other employees, departments and dealerships, and provide assistance where possible to support company-wide goals to exceed customers’ expectations.

Culligan of Belleville is a successful dealership within the Packard Culligan franchise group. Headquartered in Minnetonka, MN, Packard Culligan has been family-owned and operated for nearly 80 years. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers.

What do CSRs talk to our customers about?

Our products and services
Water quality issues or concerns (general knowledge)
Payments, invoices and collections
Scheduling deliveries and service appointments

What qualities do you need to be a CSR?

Amazing communication skills! Our CSRs communicate via phone, emails and in person
Quick problem solving skills to help customers with unique needs
Strong attention to detail, there are many components to this role
Desire to become a “water treatment expert” through training
Proficiency in Microsoft Office, data entry and documentation
- Our CSRs utilize multiple software systems and coordinate a large administrative/accounting function within the dealership
The ability to be a team player and a friendly personality of course!

What can Culligan offer you?

Career advancement through training and development
Competitive base pay, plus commission and quarterly/annual employee incentives

We offer Employees unbelievable benefits!

Zero deductible medical plans
Dental and vision
Wellness Program with incentives
401K with employer match
Tuition reimbursement and scholarship opportunities
Paid time off and paid holidays
Career advancement through training and development
Work -life balance: Monday-Friday 8AM-5PM

Fine Print: to be a CSR at our dealership you will be subject to a pre-employment background check, drug screening, and skills assessment upon offer of employment. In addition, a high school diploma or equivalent is required.

#ZR

Pay Range

$18—$20 USD

Check out all of our awesome career opportunities at Culliganwater.com/careers

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

Skills Required

High school diploma or equivalent
Strong communication skills
Customer service and active listening skills
Quick problem-solving ability
Strong attention to detail
Proficiency in Microsoft Office
Data entry and documentation skills
Ability to use multiple software systems
Ability to work effectively as part of a team
Pre-employment background check, drug screening, and skills assessment

View all jobs at Packard Culligan Water

View Packard Culligan Water Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Minnetonka, MN

202 Employees

Year Founded: 1946

What We Do

Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. Our vision is a timeless responsibility to elevate people's lives through water. The people we serve and the people we work with are our neighbors, and we continually earn their trust by providing better water where they live work, and play. We are a group of 34 Culligan Water dealerships in 10 different states and nearly 600 employees. Founded in 1946, our dealership and headquarters is located in Minnetonka, Minnesota. We serve a large geographic portion of Minneapolis and the surrounding suburbs. We have dealership locations that serve residents and businesses in Arizona, Idaho, Illinois, Iowa, Minnesota, Missouri, Montana, New York, Pennsylvania, and Wisconsin. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business including water softeners, water filtration systems, reverse osmosis drinking water systems, delivered bottled water, softener salt delivery, equipment installation, and repair service. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. We strive to deliver the gold standard in our industry and set the tone for professionalism and development. If you are looking for an opportunity to grow your career, you could be one of our people here at Culligan Water.