Office Assistant 2 - Spanish KSA

Current employees: Please apply through the employee portal to be considered for this opportunity.

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Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. 

Are you a customer-focused professional looking to make a meaningful impact in healthcare? As the face of our practice, our Bilingual Spanish Office Assistant 2 plays a vital role in delivering exceptional, compassionate service to our patients and community. In this key position, you will be the first point of contact—welcoming patients at check-in, scheduling appointments, managing calls, and verifying insurance and demographic details. You will also collaborate closely with our clinical team to ensure vital patient information flows seamlessly and promptly. If you thrive in a dynamic, supportive environment and are dedicated to providing top-quality customer care, we would love to have you on our team!

The employee holding this position is designated as an Essential Employee under Multnomah County Personnel Rule 3-15-015, Essential Employees. This position is essential to the public health and safety, and required to report for duty regardless of County decisions to close or curtail other county operations. The anticipated work schedule will be Monday, Wednesday, Thursday, Friday: 8:00 AM - 5:00 PM, and Tuesday 10:00 AM - 7:00 PM once training is completed. During the initial 2-3 month training period, the new hire will work Monday - Friday, 8:00 AM - 5:00 PM. 

This position will provide services in both the Spanish and English languages. Language testing will be required.

As the Bilingual Spanish Office Assistant 2, you will: 

• Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments

• Provide information regarding the clinic and other resources and refer to other information services

• Act as a liaison with treatment staff and providers; relay information about patient needs such as walk ins, prescription pick ups

• Follow up on client concerns if any complaints are known and take action or refer to appropriate sources.

• Obtain and/ or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management 

• Collect patient co-pays and payments following established cash handling policies and procedures

• Receive, review, and distribute client documents, such as medical records from other clinics, faxes requesting prescriptions, requests for medical records.

• Assure all other document documentation is entered in Epic appropriately; document patient related issues in EPIC 

• Troubleshoot equipment issues and reports necessary repairs as needed to supervisor

• Assure team reports are in order, A/R equipment is available for meetings and accurately documents meeting notes

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. 

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to the completion of the twelfth grade.

• One (1) to four (4) years of relevant office experience.

• Must be bilingual in the Spanish and English languages. (Language testing is required.) 

• Must obtain a BLS/ CPR certification within 30 days of hire.

• Must pass a reference check.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Ability to successfully work under pressure, respond to shifting needs and multi-tasking.

• High attention to detail.

• Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining information.

• Experience working with culturally and individually diverse groups.

• Previous experience with Epic Practice Management. 

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION: The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background, reference, and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.

• A resume that explains all related experience (paid or unpaid) and training in your resume.

• A cover letter that expands on your resume, addressing how you qualify for the position, and why you are interested in the role. Please describe your experience (lived or paid) using bilingual English and Spanish language skills.

Note: The application, resume, and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Monday, Wednesday, Thursday, Friday: 8:00 AM - 5:00 PM, and Tuesday 10:00 AM - 7:00 PM. However, this schedule will go live once training is completed. During the initial 2-3 month training period, the new hire will work 8:00 AM - 5:00 PM Monday - Friday.   

Work Location: This position works onsite at East County Health Center, 600 NE 8th St #300, Gresham, OR 97030. 

Serving the Public, Even During Disasters: 

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. 

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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