Office Administrator

The Office Administrator is responsible for maintaining a well-organized office, welcoming guests, managing office logistics, and supporting workplace operations to ensure a professional environment.

Summary Generated by Built In

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are

You are highly organized, proactive, and detail-oriented, with a natural ability to create structure, order, and consistency in fast-paced environments. You take pride in maintaining a polished, welcoming, and exceptionally well-run workplace and operate with a strong sense of ownership in everything you do.

You are observant, responsive, and service-minded, with the ability to anticipate needs before they arise and maintain a high standard of professionalism across the office at all times. You thrive in environments where organization, preparedness, hospitality, and operational excellence matter, and you genuinely enjoy being the person who keeps everything running seamlessly behind the scenes.

You are warm, approachable, and confident interacting with employees, customers, executives, and guests while maintaining strong operational awareness and attention to detail throughout the day.

What You’ll Be Doing

Serve as the face of the company and deliver a polished, welcoming, and high-touch experience for every guest, customer, vendor, and employee
Own the day-to-day presentation, organization, and operational flow of a large two-story corporate office
Maintain exceptionally high standards across all shared spaces, ensuring reception areas, conference rooms, kitchens, lounges, training spaces, and common areas remain clean, organized, stocked, and guest-ready throughout the day
Anticipate office and guest needs proactively and execute on them with urgency, professionalism, and attention to detail
Prepare meeting rooms, customer spaces, refreshments, supplies, and hospitality setups ahead of meetings, trainings, recordings, and events
Manage visitor check-ins, office access, and overall front-of-house awareness while maintaining professionalism and discretion
Coordinate incoming calls, deliveries, mail, vendors, and building-related communications efficiently and professionally
Oversee scheduling and reservations for the company’s podcast studio and training room, ensuring rooms are properly prepared, maintained, reset, and ready between uses
Coordinate readiness and logistics for customer visits, team meetings, trainings, podcast recordings, and company events
Support workplace operations and administrative initiatives that contribute to an organized, high-functioning office environment
Partner closely with facilities, maintenance, cleaning crews, and external vendors to ensure the office operates smoothly at all times
Help create and maintain a workplace experience that reflects a high standard of professionalism, hospitality, organization, and operational excellence
Take on additional workplace operations, hospitality, and administrative responsibilities as needed to support a polished, organized, and high-performing office environment

What You’ll Bring

1–2 years of experience in a receptionist, front office, hospitality, workplace operations, or office coordination role
Bachelor’s degree required
Exceptional organizational skills and strong attention to detail
A proactive, hospitality-first mindset with a high standard for professionalism and workplace presentation
Strong communication and interpersonal skills with the ability to interact confidently with guests, customers, executives, and employees
Ability to manage multiple priorities and stay organized in a fast-paced environment
Experience coordinating calendars, scheduling systems, meeting spaces, or office logistics preferred
Strong sense of ownership, reliability, and follow-through
Comfortable using Google Workspace, Microsoft Office, and scheduling/calendar platforms
Ability to maintain discretion, professionalism, and operational awareness throughout the office

Experience/Education Required

Bachelor’s degree required
1–2 years of experience in a receptionist, administrative, hospitality, workplace operations, or office coordination role preferred
Experience supporting a corporate office or high-traffic workplace environment preferred
Comfortable working in a highly collaborative, in-office environment
Must be available to work Monday through Friday during standard CST business hours and support occasional extended hours based on business or event needs

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are

You are highly organized, proactive, and detail-oriented, with a natural ability to create structure, order, and consistency in fast-paced environments. You take pride in maintaining a polished, welcoming, and exceptionally well-run workplace and operate with a strong sense of ownership in everything you do.

You are observant, responsive, and service-minded, with the ability to anticipate needs before they arise and maintain a high standard of professionalism across the office at all times. You thrive in environments where organization, preparedness, hospitality, and operational excellence matter, and you genuinely enjoy being the person who keeps everything running seamlessly behind the scenes.

You are warm, approachable, and confident interacting with employees, customers, executives, and guests while maintaining strong operational awareness and attention to detail throughout the day.

What You’ll Be Doing

Serve as the face of the company and deliver a polished, welcoming, and high-touch experience for every guest, customer, vendor, and employee
Own the day-to-day presentation, organization, and operational flow of a large two-story corporate office
Maintain exceptionally high standards across all shared spaces, ensuring reception areas, conference rooms, kitchens, lounges, training spaces, and common areas remain clean, organized, stocked, and guest-ready throughout the day
Anticipate office and guest needs proactively and execute on them with urgency, professionalism, and attention to detail
Prepare meeting rooms, customer spaces, refreshments, supplies, and hospitality setups ahead of meetings, trainings, recordings, and events
Manage visitor check-ins, office access, and overall front-of-house awareness while maintaining professionalism and discretion
Coordinate incoming calls, deliveries, mail, vendors, and building-related communications efficiently and professionally
Oversee scheduling and reservations for the company’s podcast studio and training room, ensuring rooms are properly prepared, maintained, reset, and ready between uses
Coordinate readiness and logistics for customer visits, team meetings, trainings, podcast recordings, and company events
Support workplace operations and administrative initiatives that contribute to an organized, high-functioning office environment
Partner closely with facilities, maintenance, cleaning crews, and external vendors to ensure the office operates smoothly at all times
Help create and maintain a workplace experience that reflects a high standard of professionalism, hospitality, organization, and operational excellence
Take on additional workplace operations, hospitality, and administrative responsibilities as needed to support a polished, organized, and high-performing office environment

What You’ll Bring

1–2 years of experience in a receptionist, front office, hospitality, workplace operations, or office coordination role
Bachelor’s degree required
Exceptional organizational skills and strong attention to detail
A proactive, hospitality-first mindset with a high standard for professionalism and workplace presentation
Strong communication and interpersonal skills with the ability to interact confidently with guests, customers, executives, and employees
Ability to manage multiple priorities and stay organized in a fast-paced environment
Experience coordinating calendars, scheduling systems, meeting spaces, or office logistics preferred
Strong sense of ownership, reliability, and follow-through
Comfortable using Google Workspace, Microsoft Office, and scheduling/calendar platforms
Ability to maintain discretion, professionalism, and operational awareness throughout the office

Experience/Education Required

Bachelor’s degree required
1–2 years of experience in a receptionist, administrative, hospitality, workplace operations, or office coordination role preferred
Experience supporting a corporate office or high-traffic workplace environment preferred
Comfortable working in a highly collaborative, in-office environment
Must be available to work Monday through Friday during standard CST business hours and support occasional extended hours based on business or event needs

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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Skills Required

Bachelor's degree
1-2 years of experience in office coordination or hospitality roles
Exceptional organizational skills and attention to detail
Strong communication and interpersonal skills
Experience coordinating calendars and scheduling preferred

HighLevel Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.

Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.