Office Administrator - Knoxville

OFFICE ADMINISTRATOR needed for Southern Industries Home Improvement

Southern Industries Home Improvement a FAMILY-OWNED COMPANY. It is the Southeast’s premier home remodeling company. With more than 350 employees and offices in 5 states. We offer more exclusive products than any other company in the Home Improvement Industry. Our company has over 55 years of experience and over 120,000 satisfied customers. We specialize in gutters, siding, windows, doors, bathtubs and more.

The Office Administrator performs administrative services to the assigned team and provides clerical support for service-related inquiries that come through the office. 

ESSENTIAL FUNCTIONS 

• Interacts with customers.
• Serve as brand ambassador for internal and external customers.
• Answers phone calls in a professional manner and redirects incoming telephone traffic as appropriate.
• Collects, processes, and organizes documents.
• Ensures that all sales and production information is entered into appropriate systems.
• Provides administrative support to the General Sales Manager and Production Manager
• Enter job-related information into Sales Force within the required.
• Receive money, reconcile the funds against jobs and make deposits into bank accounts.
• Assist Production in the receipt of trucks bringing inventory and coordinate location of delivery of products.
• Completes reports and functions to ensure job status is completed in system.
• Make customer calls to discuss scheduled appointments and update customers on status of their job.
• Obtain reviews from customers following completed jobs.
• Process and obtain required permits and business licenses.
• Collaborate with Fleet & Safety Coordinator on vehicles at your location.
• Serves as a location point of contact to collaborate with various departments to share information and ensure communication of information from headquarters to all location staff.
• Collaborate with all departments for orienting new hires.
• Responsible for returning all phone calls, voice mails and emails within 24 hours.
• Orders supplies and equipment as needed.
• Plan in-house or off-site activities, like parties, celebrations, and conferences
• Run errands as required.

ADDITIONAL FUNCTIONS Performs other related duties as required.

MINIMUM QUALIFICATIONS

• High school education or equivalent required and three (1) years of customer service experience with demonstrated record of complaint resolution skills.
• Previous experience in the Construction and/or Home Improvement industry preferred.
• Must have excellent communication and active listening skills to communicate with internal and external customers.
• Must demonstrate service-oriented behaviors and solve problems as they arise.
• Must be proficient with computers, Microsoft Office Suite, and ability to learn new software.
• Must be organized, detail-oriented, and able to maintain a high level of productivity through careful time management.