The Role
Manage customer communications and incoming leads via phone, text, and email; schedule estimates and jobs; maintain customer funnel; track employee hours and job purchases; assist with invoicing, estimator support, and social media/email outreach.
Summary Generated by Built In
Office Administrator
TruBlue of Central Brevard is a TruBlue Home Service Ally Service company dedicated to providing premium handyman services with insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.
We provide:
TruBlue of Central Brevard is a TruBlue Home Service Ally Service company dedicated to providing premium handyman services with insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.
We provide:
- Regular Work Hours
- Flexible Scheduling
- 6 paid holidays
- PTO
- Strong Office Support
- Fully Remote - But must live in Florida, USA.
- Maintain communication with customers via our phone system, texting, and emails.
- Manage incoming leads quickly as they come in; call, text, email and schedule new work
- Maintain customer funnel and progress them form one step to the next
- Schedule meetings with potential customers for our estimators.
- Schedule approved jobs according to staffing availability.
- Relay any communications between clients, staff, and management.
- Track hours worked by employees per job.
- Track purchases made for each job.
- Assist the manager with sending out invoices when the projects are complete.
- Assist estimators with material location and pricing.
- Help maintain our social media accounts and email communication with our prospects.
- FAMILY – Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
- INTEGRITY – Treating people with respect and looking for the same in return, everyone has a voice!
- TRUST – Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
- QUALITY – Taking pride in one’s work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
- Excellent computer skills, including Excel, Word, and CRM platforms. Housecall Pro experience is a bonus.
- Excellent social media knowledge including Facebook, Nextdoor, etc.
- Strong work ethic and take pride in your work
- Expert in customer satisfaction – treat people with respect and expect it in retur
- Ability to communicate with clients with diverse socioeconomic status and age differences.
- Ability to work with a diverse team of employees
- Ability to set an efficient schedule for a growing number of crew members.
- Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.)
- Have a basic knowledge of business principles including profitability and efficiency.
Skills Required
- Excellent computer skills including Excel and Word
- Experience with CRM platforms
- Housecall Pro experience
- Excellent social media knowledge (Facebook, Nextdoor, etc.)
- Strong work ethic and pride in work
- Expertise in customer satisfaction and communication
- Ability to communicate with diverse socioeconomic and age groups
- Ability to work with a diverse team
- Ability to set efficient schedules for multiple crew members
- Ability to adapt to interruptions (cancellations, call-offs, illnesses)
- Basic knowledge of business principles including profitability and efficiency
- Must be a legal US citizen
- Fluent English
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The Company
What We Do
TruBlue Home Service Ally provides handyman, home maintenance, and senior modification services to help busy adults and seniors live worry-free lives by maintaining their homes inside and out.
