Worldwide Golf Shops

Office Administrator - Cool Clubs

Posted 2 Days Ago

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85255, Scottsdale, AZ, USA

In-Office

Entry level

eCommerce • Retail • Sports

The Role

Provides front-of-house and administrative support for a custom golf club fitting location. Responsibilities include greeting customers, answering phones and email, scheduling fittings, maintaining customer records, tracking orders, coordinating pickups, assisting fitters, managing supplies, supporting store cleanliness, and helping with marketing campaigns. The role requires strong organization, time management, phone etiquette, and proficiency with Microsoft Office and POS systems.

Summary Generated by Built In

Cool Clubs is hiring for a full-time Office Administrator! This position will work five days per week, Monday through Saturday (Sundays off, plus one day off during the week). Customary work hours are 9:00am to 5:00pm but may be extended as work level dictates.

Company Overview:

Cool Clubs is the international leader in custom golf club fitting. Our global locations boast the latest technology and offer customers an unrivaled tour fitting experience. We utilize TrackMan, our proprietary fitting software, and over 20,000 club combinations from the leading manufacturers to deliver guaranteed game improvement to our customers.

Position Summary:

Our Office Administrator is responsible for handling an array of front-facing duties. Some tasks include interacting with customers, answering phones, assisting fitters and scheduling fitting appointments. Throughout these interactions, they must maintain a high level of professionalism and present Cool Clubs in the best light possible.

Duties and Responsibilities:

Front of House:

Greet all customers who enter the store in a friendly and welcoming way
Answer phones and manage general voicemail box
Manage [email protected] email account
Book fittings and help manage fitting calendar
Assist fitters with maintaining customer info and records
Provide service to customers during fittings (beverage, etc.)
Assist fitters with customer packets and documentation
Contact customers and manage pick-up closet
Assist with general cleanliness of the store

Order Tracking:

Fluently understand order tracking system
Provide order updates to customers as needed
Update system as needed (pick-ups, notes, etc.)

Back of House:

Assist with ordering front of house supplies

Other Duties:

Help management with marketing campaigns (content, etc.)
Help fitters stay organized
Utilize all safety protocols and equipment as set forth by the employee handbook and company policies

Required Job Skills:

Excellent time management skills
Excellent phone etiquette skills
Highly organized
Proficient computer skills in Microsoft Office and Point-of-sale (POS) Systems

Preferred Job Skills (not required):

General knowledge of the golf industry
Retail experience
Customer service experience
Experience with TrackMan or similar launch monitor technology is a plus

Cool Clubs is part of the Worldwide Golf family—a growing, 50-year-old business with over 95 stores across more than 25 states—which includes well-renowned golf retail and e-commerce brands, including:

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