Office & Administrative Specialist Intermediate Enrollment Services Specialist

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Job Description

This position exists to provide customer and administrative services for the Admissions Office to students, faculty and staff.  They must follow existing policy and procedures in providing solutions and answers to questions.  Based on thousands of contacts with students, will make recommendations and changes to office policy and procedures to ensure maximum effectiveness and efficiency in serving students.

Salary Range: $21.12 to $28.01 per hour

Minimum Qualifications

• Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction.
• Knowledge of communications sufficient to Communicate effectively with internal and external customers and present clear and concise explanations of governing rules and regulations in a manner that is understandable
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files
• Knowledge of document and/or records management systems sufficient to store, categorize, and retrieve electronic files
• Ability to learn how to establish, maintain, and use electronic databases

Physical Requirements

The essential physical functions of this position must be performed with or without reasonable accommodation:

• Ability to work in a seated or standing position for extended periods of time
• Ability to use a keyboard for extended periods of time which may include repetitive motion

Preferred Qualifications (desired but not expected to have to enter job)

• Experience with higher education course information, application processes, testing procedures, transfer of credit procedures, or orientation/registration processes.
• Thorough understanding of federal and state regulations, and the Family Educational Rights and Privacy Act of 1974 (FERPA)
• Ability to organize, multiple tasks, initiate action and work independently. 
• Ability to perceive customer needs and assist or refer to appropriate resources.
• Bilingual/multilingual in Spanish, Somali, French, Hmong, or other languages that reflect our student body, workforce, and communities.

Other Requirements

In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State’s vehicle use criteria and consent to a Motor Vehicle Records check.

A job offer may be contingent upon successfully passing a background check. The background check may consist of the following components:
• Criminal Background Check
• Employment Record Review (current and former State employees only)
• Employment Reference Check
• Conflict of Interest Review

Employment eligibility: The college regrets that is in unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

Work Shift (Hours / Days of work)
Hours are day shift Monday through Friday 8:30am to 5:00pm

Telework (Yes/No)
No

About
St. Cloud Technical & Community College (SCTCC) is committed to providing high-quality, accessible education that prepares students for fulfilling careers and lifelong learning. Rooted in its mission to provide the education, training, and support necessary for equitable participation in our society, economy, and democracy. SCTCC strives to foster an inclusive learning environment that addresses and reduces equity gaps. Through dedicated efforts in equity, diversity, and inclusion, the college works to ensure all students, regardless of background, have the opportunity to succeed and thrive.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

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