Description
D&S Dental Labs - Office AdminLocation: Waunakee, WI
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM
D&S Dental Labs is seeking a detail-oriented Laboratory Operations Coordinator to join our team. In this multifaceted role, you will provide exceptional customer service, manage case entry with precision, and coordinate shipping and receiving activities to ensure seamless laboratory operations
About D&S Dental
D&S Dental Lab has been a trusted partner to clinicians across the nation for decades, providing restorative solutions that combine unmatched craftsmanship with state-of-the-art digital technology.
Learn more about us: https://dnsdental.com
Primary Responsibilities
Customer Service & Front Office
- Answer incoming phone calls and emails professionally
- Assist doctors' offices with case questions and scheduling
- Provide updates on case status and delivery times
- Resolve customer concerns and escalate issues when necessary
- Maintain customer accounts and contact information
- Monitor customer satisfaction and follow up on issues
Case Entry & Book-In
- Review prescriptions (RXs) for accuracy and completeness
- Enter cases into the laboratory management system
- Verify doctor preferences and special instructions
- Assign correct product codes and pricing
- Generate work tickets and book-in slips
- Communicate with offices regarding missing information
- Ensure all digital scans and files are attached correctly
Shipping & Receiving
- Process incoming and outgoing cases
- Create shipping labels and manifests
- Verify shipping addresses and delivery instructions
- Coordinate with carriers (Spee-Dee, UPS, FedEx)
- Track shipments and resolve delivery issues
- Maintain shipping records
- Assist with case packaging and quality checks before shipment
Skills & Qualifications
- Strong phone and communication skills
- Exceptional customer service skills
- Computer proficiency
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Professional and courteous phone etiquette
- Data entry experience
- Understanding of dental terminology preferred
- Ability to follow SOPs consistently
- Organizational skills and ability to work under deadlines
- Knowledge of shipping software preferred
Performance Expectations
- Maintain a positive and professional attitude
- Demonstrate excellent phone etiquette and customer service
- Follow company SOPs and doctor preferences
- Meet productivity and accuracy goals
- Communicate effectively with customers and team members
- Demonstrate accountability and ownership of work
- Maintain confidentiality of customer and company information
- Support teamwork and continuous improvement initiatives
- Arrive to work on time and maintain dependable attendance
- Medical, Dental, Vision, and Supplemental Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Flexible Spending Accounts (FSA)
- Life Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP)
Skills Required
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Proficiency with computers and standard office software
- Reliable attendance and strong attention to detail
- Ability to prioritize tasks and manage multiple responsibilities
- High level of integrity and confidentiality
- Ability to sit/stand for extended periods and occasionally lift up to 25 pounds
- Administrative, customer service, or office support experience
- Dental, healthcare, or laboratory experience
- Experience working with scheduling or case management software
What We Do
Denbright Dental Labs is a leading network of advanced dental labs providing cutting-edge digital dental solutions, prosthetics, and restorations. They focus on enhancing workflows, offering precision, innovation, and customer support to dental professionals.
