Offboarding Manager AMERICAS

Remofirst provides Global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.

We work with a global network of Employer of Record (EOR) partners to deliver our services. An Employer of Record (EOR) is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EORs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an Employer of Record (EOR) allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.

Remofirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery. To read more, please visit our website.

The Remofirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of Remofirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client’s global employees in collaboration with our network of local partners.

We are seeking a detail-oriented and empathetic Offboarding Manager to manage employee offboarding processes for an Employer of Record (EOR) company on behalf of our global clients. In this role, you will ensure a seamless, compliant, and professional offboarding experience for departing employees while safeguarding our clients' interests and maintaining compliance with local labor laws.

What you'll be doing:

• Offboarding Coordination:

- Manage the end-to-end offboarding process for employees across multiple countries and jurisdictions.

- Collaborate with clients to gather necessary documentation and information to initiate offboarding procedures.

• Compliance and Documentation:

- Ensure all offboarding activities adhere to local labor laws and EOR-specific regulations.

- Prepare, review, and process termination documentation such as final pay calculations, release agreements, and exit letters.

- Maintain accurate records of offboarded employees and associated documentation.

• Communication and Support:

- Act as a primary point of contact for clients, providing guidance and updates throughout the offboarding process.

- Communicate with employees professionally, ensuring they understand the offboarding steps and have access to necessary resources.

- Handle sensitive conversations with departing employees while maintaining confidentiality and professionalism.

• Payroll and Benefits:

- Coordinate with payroll teams to ensure accurate processing of final settlements, unpaid wages, and applicable benefits.

- Oversee the deactivation of benefits, systems access, and other employee entitlements.

• Process Improvement:

- Identify opportunities to improve the offboarding process and enhance the overall experience for clients and employees.

- Stay up to date on labor law changes, compliance requirements, and best practices in the EOR industry.

Skills*:

• Time Management: You will be participating in meetings, supporting our customers, and working with local partners; then throw time zones in the mix, and that’s quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
• Attention to detail: Hiring people globally means being compliant in every country we operate in and translating our client’s requirements perfectly every time.
• Empathetic: you need excellent people skills to connect with clients and their employees. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
• Excellent communication skills: as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways. Excellent English (both written and verbal) is a must.
• Independent and autonomous: as we work, we’re naturally independent. As much as we’re connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
• Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done. 
• Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked.

What you’ll need:

• Proven experience in employee offboarding, HR operations, or a similar role, preferably in the EOR or global employment industry.
• Strong understanding of global labor laws, termination practices, and compliance requirements.
• Exceptional organizational skills with attention to detail and accuracy.
• Excellent interpersonal and communication skills, with the ability to handle sensitive situations tactfully.
• Ability to work in a fast-paced environment and manage multiple offboarding cases simultaneously.

Why work at Remofirst?

• Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
• Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision. 
• Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. 
• Compensation and perks are great! Competitive compensation. Work equipment of your choice. 100% remote work. PTO regulated by local statutory.
• Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.