OES Apprentice Training Operations Manager

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch!

Job Description

Personnel

• Manage and direct the personnel resource of the apprentice programme across all OES brands to ensure day-to-day operational efficiency, adherence to targets and customer satisfaction
• Support and direct the recruitment team in the promotion and filling of apprenticeship vacancies
• Carry out performance reviews of associates to drive and maintain individual and team performance levels
• Identify and assess the future and current training needs and CPD of all programme staff through skills matrices, job analysis and performance appraisals against KPI’s
• Work collaboratively with the Quality and Curriculum Management teams to ensure the qualifications and skills development of trainers necessary to maintain quality of delivery and maximise government funding 
• Ensure team compliance with Bosch policies, central directives, and mandatory corporate training requirements
• Facilitate cross team support to efficiently meet staffing demands and deputise during team absence

Customer and Programme

• Manage all apprenticeship training programme performance, utilising Power BI, Smart Assessor and all other relevant LMS reporting mechanisms to fulfil client requirements and contract KPI’s
• Ensure apprentice programme structure and delivery methods meet Ofsted Education Inspection Framework requirements and all other aspects necessary to preserve and maximise government funding 
• Work collaboratively with brands, dealer networks and internal/external stakeholders to manage and maintain vehicle training fleets, ensuring correct and suitable vehicles for training delivery and End Point Assessment requirements
• Manage the effective development and implementation of the apprenticeship training curricula, in line with client requirements and current apprenticeship standards
• Evaluate training programme effectiveness through analysis of feedback survey data and regular meetings with internal and external stakeholders
• Actively work with the Training Leadership Team to ensure appropriate synergies are in place in order to offer cost savings
• Manage brand-specific survey and post course feedback mechanisms to identify any areas for development and equipment shortfall
• Evaluation and management of the annual training and assessment calendar, in collaboration with internal and external stakeholders, to meet current and future capacity requirements

Financial

• Support the recruitment team in all required actions to maximise apprentice recruitment and retention
• Support the administration teams in the forecasting of the required apprenticeship numbers for each programme
• Effective management of apprenticeship programme attendance, progression, retention and timely achievement, in line with internal and external benchmarks
• Control and delegate all elements necessary for the support and delivery of technical and apprenticeship programmes in an efficient and cost-effective manner
• Ensure with the help of all stakeholders, that all programmes are run within budget through maximisation of funding

Collaboration

• Work closely with the Funding and Apprentice Programme Manager to ensure a holistic and collaborative approach to the Apprentice Programmes offered
• Work closely with the Quality Manager to ensure all self-assessment, quality improvement and assurance activities are managed and supported appropriately across all programmes, in accordance with Bosch and Ofsted requirements
• Work collaboratively with the Curriculum Development Manager to design, develop and implement highly effective and inclusive training delivery methodologies and resources
• Liaise with client Training Managers, Bosch UK Key Account Managers and Sales teams to maximise business opportunities and resolve customer issues when required
• Maintain close working relationships amongst all members of the Training Leadership Team
• Support the Customer and Business Development Manager in the establishment and delivery of new apprenticeship training programmes as required
• Work collaboratively with Centre Management to maintain safe, efficient operation and management of training resources relating to the customer brands under area of responsibility
• Responsibility for planning, implementation and achievement of all apprenticeship review and assessment activity (including End Point Assessment)

Qualifications

General Requirements

• Work in accordance with the values and philosophy of Bosch e.g. mission statements, environmental endeavors, Health and Safety
• Contribute towards the esteem held by the Bosch brand and reinforce the technical attributes/attractiveness of Bosch products, services and garage equipment solutions
• Effectively and efficiently use all Bosch resources and costs within his/her influence
• Manage his/her time in line with the prevailing priorities set through customer demands
• Contribute towards the development and implementation of departmental and divisional business plans
• The flexibility to travel throughout the UK is required in to support customer accounts and certain business activities. On occasion, this may entail participation in events outside of normal working hours and staying away from home.
• The job holder is required to show flexibility in ensuring that the Division's business hours are covered

Targets and Measures

The job holder's success will be measured by:

• Key performance indicators (e.g. % of unfunded learners, completion of reviews, completion of Health and Safety Reviews, scheduling and achievement of EPAs etc)
• Efficient management of training resource and adherence to budgets
• Observation and feedback from the management team, customers, and other training stakeholders as to the satisfactory performance of duties
• The willingness and commitment demonstrated to work as a member of the Technical Services & Support Training (TSS2) team, in addition to the positive demonstration of a customer-oriented approach
• Compliance (including the manager’s team) with company and divisional policies and procedures e.g. time keeping, data security
• Ongoing development of personal competence and expertise
• Visibly working to a clear plan, with a clear sense of direction, and displaying the motivation necessary to succeed
• Annual and/or periodic performance review with his/her manager

Key Qualities

The job holder will:

• Possess empathy and ambition for our learners
• Possess proven organisational and people management skills
• Accept the responsibility for, and ownership of, leading and directing the day-to-day operation of high-performance teams
• Use balanced judgement and informed decision making in the delivery of his/her duties
• Have an in-depth knowledge of the automotive training business and government funded programmes
• Have the skills, qualification and/or experience to successfully manage automotive training programmes
• Be adept in developing and maintaining good working relationships with customers
• Display, at all times, a customer oriented, service provider attitude and be a positive ambassador for the company
• Understand the goals and operating targets of the Division and the way in which he/she contributes towards the success of Bosch within the UK
• Actively engage in improving our business processes by contributing ideas and suggestions 
• Communicate proactively and effectively at all levels, both externally and internally

Additional Information

On offer is a competitive salary and pension contributions. With a great package of benefits including annual bonus, a health cash plan, life assurance and other discounted benefits. We will also provide opportunities for personal and professional development.

Within our Internal Job Banding this role is a Band 8 Position.