Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Fulfills various tasks and assignments and completes rotations in a range of areas related to professional services, under varying levels of supervision. Develops the necessary skills and capabilities to move into a specific role in the organisation.ResponsibilitiesClient Issue DiagnosisCollate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
Customer ServiceProvide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
Community of Practice ManagementParticipate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.
Product/Service InformationProvide advanced product/service information.
Data Collection and AnalysisExtract relevant data from information provided by others, and input it into spreadsheets or standard formats.
Knowledge ManagementCollect and create content, best practices, and case studies to capture and share knowledge.
Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Solutions AnalysisFind the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.
Operational ComplianceDevelop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Improvement/InnovationSupport others by implementing improvements and carrying out simple change management tasks.
naSkills
Action Planning, Analytical Thinking, Business Case Development, Current State Assessment, Customer Service, Customer Service Delivery, Customer Service Operations, Data Compilation, Data Modeling, Developing Creative Solutions, Evaluating Information, Legal Practices, Oral Communications, Service to Sales, Solution AnalysisCompetencies
CollaboratesCommunicates EffectivelyCustomer FocusEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational SavvyPlans and AlignsEducation
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalentClosing Date
10 October 2026 , 23:59The Old Mutual Story!
Skills Required
- NQF Level 7 qualification: degree, advanced diploma, postgraduate certificate, or equivalent
- Analytical thinking, data compilation, evaluation of information, and solution analysis
- Customer service and customer service delivery capabilities
- Oral communication and effective collaboration skills
- Ability to follow policies, procedures, regulatory codes, and codes of conduct
What We Do
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica
