Ocean Dispute Resolution Specialist

Posted 10 Days Ago
Be an Early Applicant
Chennai, Tamil Nadu, IND
In-Office
Mid level
Logistics • Transportation
The Role
Manages global dispute-resolution processes under standard operating procedures, supports customer experience operations, and improves team efficiency by sharing best practices and eliminating unnecessary process steps. The role requires customer dispute experience, language proficiency for customer interactions, flexibility for night shifts, and working from the office.
Summary Generated by Built In
Manages processes as per global Disputes SOP. Helps team build
efficiency by sharing knowledge, best practices and eliminating waste
steps in the process.

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

  • Language proficiency (for roles involving customer interaction)

  • Prior experience in Customer Experience with hands-on exposure to customer disputes

  • 3–4 years of relevant experience

  • Any graduate

  • Should be flexible for Night Shifts & Work from Office Setup

What We Offer:

  • Impact: Be part of a team that directly contributes to global operations.

  • Opportunity: Unlock professional and personal growth through diverse career pathways.

  • Innovation: Work with a team that embraces technology and continuous improvement.

  • Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected]. 

Skills Required

  • Language proficiency for customer interaction
  • Prior Customer Experience experience with hands-on exposure to customer disputes
  • 3-4 years of relevant experience
  • Any graduate degree
  • Flexibility to work night shifts
  • Ability to work from the office

A.P. Moller - Maersk Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.

  • Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
  • Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
  • Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.

A.P. Moller - Maersk Insights

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The Company
HQ: Copenhagen
58,338 Employees

What We Do

A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.

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