Ocean Customer Experience Specialist

Posted 8 Days Ago
Be an Early Applicant
600116, Alandur, Tamil Nadu, IND
In-Office
Junior
Logistics • Transportation
The Role
Supports ocean logistics customers through administrative and operational tasks. Responsibilities include handling shipping and supply chain processes, communicating effectively, analyzing issues, using Salesforce and Microsoft Office, and applying import and export knowledge. The role may involve extended shifts and escalating complex problems to experienced colleagues or supervisors.
Summary Generated by Built In

problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected]. 

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.


We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.


Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.


Purpose of the role

The Administrative stream includes roles that support others through technical, administrative, or operational tasks. Positions range from entry-level to experienced contributors with practical knowledge. Skills are developed through training and on-the-job experience. At higher levels, individuals work independently, follow standards, and adjust processes to solve problems. Tasks are of limited scope and complexity, and work is typically done under supervision.
The job requires limited job and business knowledge at the time of hiring.


You will be Responsible for:

  • Shipping or supply chain experience (experience from other industries is also acceptable)
  • Strong communication skills.
  • Willingness to work in extended shifts.
  • Good analytical skills.
  • Hands-on experience with Salesforce application.
  • Knowledge of export and import processes.

Qualifications

  •  Less than 3 years to 10 years
  • Good & MS Office application Excel Communication.

What We Offer:

  • Impact: Be part of a team that directly contributes to global operations.
  • Opportunity: Unlock professional and personal growth through diverse career pathways.
  • Innovation: Work with a team that embraces technology and continuous improvement.
  • Global Exposure: Collaborate across geographies and cultures.
  • Work-Life Balance: Flexible working arrangements to support your well-being.

Skills Required

  • Shipping or supply chain experience; experience in other industries may be acceptable
  • Strong communication skills
  • Willingness to work extended shifts
  • Good analytical skills
  • Hands-on experience with Salesforce
  • Knowledge of export and import processes
  • Less than 3 years to 10 years of experience
  • Microsoft Office and Excel proficiency

A.P. Moller - Maersk Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.

  • Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
  • Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
  • Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.

A.P. Moller - Maersk Insights

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The Company
HQ: Copenhagen
58,338 Employees

What We Do

A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.

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