Ocean Customer Experience Specialist

Posted 4 Days Ago
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Navi Mumbai, Thane, Maharashtra, IND
In-Office
Entry level
Logistics • Transportation
The Role
Provides post-onboarding customer support for Maersk ocean logistics customers through channel management, case handling, email and chat processes, onboarding, relationship management, contract support, and dispute resolution. The role works afternoon shifts from 1:30 p.m. to 10:30 p.m. and collaborates across global teams to improve customer experience and operational outcomes.
Summary Generated by Built In
Ocean Customer Experience Specialist

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

 

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management

- Email & Chat process
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
Afternoon Shifts: 1:30pm to 10:30pm

What We Offer:

  • Impact: Be part of a team that directly contributes to global operations.
  • Opportunity: Unlock professional and personal growth through diverse career pathways.
  • Innovation: Work with a team that embraces technology and continuous improvement.
  • Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected]

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The Company
HQ: Copenhagen
58,338 Employees

What We Do

A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.

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