Occupancy Specialist/Community Coordinator (Hope Heights Tower)

WinnCompanies is looking for a Occupancy Specialist/Community Coordinator to join our team at Hope Heights Tower, a 147-unit residential community located in Memphis, TN.

In this role, you will be responsible for assisting the Property Manager with the initial, interim and annual tenant recertifications at the property or properties. You will work with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. You will utilize community assessments and one-on-one coaching to establish community needs. Building a targeted network of strong community partners across Winn’s outcome areas to develop and coordinate resource referrals/follow-up, targeted interventions, on and off-site programs and support, and community engagement opportunities.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (Social Security Administration, place of employment, welfare agency, Veterans Administration, etc.) relevant banks, and other organizations.
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, and auditors as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Ensure the proper treatment of residents' personal and private information, maintaining such records in accordance with local, state, and federal law.
• Show vacant apartments or take prospects on property tours to solidify interest.
• Pre-qualify applicants by explaining income qualifications and required documentation for certification process.
• Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn's 6 key outcome areas.
• Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
• Collect, manage, report on, and analyze resident data utilizing CONNECT, and ensure accuracy and consistency with established data. Data is collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
• Develop methods of communication with residents, including but not limited to: quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Advanced skills with Microsoft applications, which includes Outlook, Word, Excel, PowerPoint, Access, and other web based applications.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Ability to produce complex documents, perform analysis and maintain databases.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Ability to manage multiple assignments and tasks.

Preferred Qualifications

• Associate’s degree in social work, business, public policy, or related field.
• Demonstrated success with partner management.

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Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.