Occupancy Specialist/Community Coordinator (Cobbs Creek and Breslyn House)

Responsibilities

• Process initial, interim and annual recertifications. This includes: Notifying residents of their impending recertifications using notices supplied by Property Management Software.
• Conducting the recertification interviews with residents; Reviewing each recertification to ensure that all checklist items are complete; Sending recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
• Completing the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only); Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. This includes having the resident sign all applicable paperwork; Assisting the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers. Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need
• Ensure all information is accurate and entered in the Property Management Software; Comply with company policies regarding the proper treatment of Tax Credit and Resident files; Assist the Property Management staff with all facets of the move-in process; Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due; Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Utilizing CONNECT, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data. Data collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc. When necessary, engage in marketing activities to increase prospect activities.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Effectively develop methods of communication with residents for community outreach, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Actively participate in professional development opportunities provided by the region, department, and Winn.
• Perform special assignments as needed.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Experience with various computer systems, including Microsoft Office.
• Demonstrated success with partner management.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Superb attention to detail.
• Strong organizational and time management skills.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate's degree.
• Experience in hospitality, customer service, sales, retail, or the restaurant industry.
• Experience with Yardi or RealPage property management software.