Occupancy Specialist II (Aboussie Pavilion)

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files. Investigate EIV and HUD discrepancies.
• Assist the Property Management staff with all facets of the move-in process.
• Handle front desk responsibilites – answering phone calls, dealing with walk-ins.
• Ensure that files comply with the regulations of all funding/regulatory agencies.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Perform administrative duties such as answering phone calls from prospective residents and current residents; managing resident files; managing waitlist; entering and closing out work orders; handling full leasing process.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience, including working with LIHTC and PBS8 affordable housing programs.
• Experience with computer systems, including web-based applications and Microsoft Office.
• Excellent customer service skills.
• RealPage and/or OneSite property software experience.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications

• Associate's degree.
• Certified Professional of Occupancy CPO.
• Specialist in Housing Credit Management (SHCM) certification.
• Certified Occupancy Specialist COS (through national housing affiliate).