Occupancy Specialist I (Calistoga II)

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.

About the opportunity

WinnCompanies is looking for an Occupancy Specialist I to join our team at Calistoga II, a 78-unit multifamily, affordable housing community located in Calistoga, CA. 

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property. 

The pay range for this role is $18.00-$25.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM with on-site housing provided and required to reside in.

Responsibilities: 

• Process initial, interim, and annual recertifications. 
• Notify residents of their impending recertifications using notices supplied by Property Management Software. 
• Conduct the recertification interviews with residents. 
• Review each recertification to ensure that all checklist items are complete. 
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores). 
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority. 
• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. 
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary. 
• Ensure all information is accurate and entered in the Property Management Software. 
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files. 
• Assist the Property Management staff with all facets of the move-in process. 
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF. 
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law. 
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due. 
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time. 
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available. 
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process. 
• Assist Property Management with PBA, Project Based Section 8, or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts). 
• Perform special assignments as necessary. 

Requirements: 

• High school diploma or GED equivalent. 
• 1-3 years of relevant work experience. 
• Experience with computer systems, particularly Microsoft Office. 
• Excellent customer service skills. 
• Solid verbal and written communication skills. 
• Good organizational and administrative skills. 
• Ability to consistently meet required deadlines and follow schedules. 
• Ability to complete repetitive tasks with a high level of detail. 
• Ability to plan and schedule 4 months of work activity. 

Preferred Qualifications: 

• Associate's degree. 
• Bilingual in English and Spanish.
• Experience with RealPage or other property management software. 
• SHCM certification. 
• COS or CPO certifications.

Benefits & Perks
Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub