WinnCompanies
Occupancy Specialist I (Gospel Gardens)
The Role
WinnCompanies is looking for an Occupancy Specialist I to join our team at Gospel Gardens, a 200-unit property located in Memphis, TN.
In this role, the ideal candidate will be responsible for assisting the Property Manager with the initial, interim and annual tenant recertifications at the property or properties.
Responsibilities
- Process initial, interim and annual recertifications.
- Notify residents of their impending recertifications using notices supplied by Property Management Software.
- Conduct the recertification interviews with residents reviewing each recertification to ensure that all checklist items are complete.
- Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
- Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
- Complete the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.
- Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
- Ensure all information is accurate and entered in the Property Management Software.
- Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
- Assist the Property Management staff with all facets of the move-in process.
- Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
- Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
- Ensure the proper treatment of residents’ personal and private information.
- Maintain such records in accordance with local, state and/or federal law.
- Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
- Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management.
- Engage in marketing activities to increase prospect activities.
- Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
- Assist Property Management with PBA, Project Based Section 8 or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).
- Perform special assignments as needed.
Requirements
- High School diploma or GED equivalent.
- 1-3 years of relevant work experience.
- Experience with various computer systems, including Microsoft Office.
- A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Demonstrated success with partner management.
- Outstanding verbal and written communication skills.
- Excellent customer service skills.
- Superb attention to detail.
- Strong organizational and time management skills.
- Ability to work with a diverse group of people and personalities.
Preferred Qualifications
- Associate's degree.
- Experience in hospitality, customer service, sales, retail, or the restaurant industry.
- Experience with Yardi or RealPage property management software.
- SHCM, COS and / or CPO certification.
- Ability to consistently meet required deadlines and follow schedules.
- Ability to plan and schedule 4 months of work activity.
Our Benefits:
Regular full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Current Winn employees should apply through this internal link.
WinnCompanies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WinnCompanies and has not been reviewed or approved by WinnCompanies.
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Leave & Time Off Breadth — PTO/ATO, front‑loaded sick time, an observed holiday list that includes MLK Day and Juneteenth, and a paid Day of Service indicate broad time‑off coverage. These elements, alongside references to a generous accrued time‑off plan, contribute meaningful flexibility.
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Healthcare Strength — Multiple medical, dental, and vision plan options are offered, including an HSA‑eligible plan with company HSA funding. Company‑paid basic life insurance and long‑term disability further strengthen the health and protection package.
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Wellbeing & Lifestyle Benefits — Support resources such as an Employee Assistance Program, an employee relief fund, and PerkSpot discounts add lifestyle value. Extras like referral bonuses, travel assistance, and service anniversary awards round out the package.
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The Company
What We Do
At WinnCompanies, we turn housing into homes. As a leader in property development and management, we’re creating a challenging, fast-paced workplace where teamwork, innovation and mutual respect are both valued and rewarded. We believe the relationships we build with each other are just as important as the work we do. Explore your passion within one of our three business units – WinnDevelopment, WinnResidential and WinnMilitary. Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your expertise, your work will impact people who are more than just residents to us. They’re individuals, families and heroes. Founded in 1971, we are committed to enhancing the lives of our communities. We fund college scholarships for residents; host community service and volunteer activities and more. Come join our 3,800 team members in making a difference in your local community. With more than 600 sites in 23 states and D.C., there’s a place here for you to grow your career.
