Occupancy Coordinator -YMCA of the North Shore

Join Our Team & Make a Difference in Housing and Community Support!

The YMCA of the North Shore is more than just a gym – we are a leading nonprofit committed to strengthening our community through youth development, healthy living, and social responsibility. We are seeking a Leasing & Marketing Coordinator to help connect individuals and families with safe, welcoming housing while ensuring an exceptional resident experience.

About the Role
In this position, you will handle the day-to-day leasing and marketing activities for our apartment rentals, from move-ins to lease renewals. You’ll be a key player in ensuring smooth transitions for residents, maintaining compliance with regulations, and promoting our housing community.

What You’ll Do:

• Schedule initial and annual recertification interviews

• Collect and process resident and applicant documents

• Accurately calculate income, assets, and other qualifications

• Ensure timely move-ins to minimize vacancy loss

• Maintain accurate and compliant waitlists

• Promptly and accurately maintain all file documentation within Onsite software

• Keep clear, confidential records of resident interactions and program outcomes

• Prepare move-ins and recertifications in compliance with company and regulatory policies

• Attend required meetings and complete assigned trainings

• Perform other related duties as assigned

What We’re Looking For:

• Strong organizational and communication skills

• Ability to maintain confidentiality and accuracy

• Experience with leasing, property management, or related administrative work preferred

• Comfortable working with compliance guidelines and housing regulations

• Proficiency in computer systems and database management (experience with Onsite a plus)

• A positive, service-focused attitude with the ability to work independently and as part of a team

Why Work at the Y?

• Competitive pay and comprehensive benefits package

• Generous paid time off and holidays

• Retirement plan with up to 12% employer contribution after eligibility

• Professional development and training opportunities

• Free YMCA membership & program discounts

• The satisfaction of knowing your work makes a real difference in people’s lives

If you are organized, detail-oriented, and passionate about helping people find and maintain housing, we want to hear from you!

• An associate’s or Bachelor’s degree in a related field is preferred.

• Strong understanding of issues facing low-income populations and a commitment to promoting social equity.

• Proficient computer skills with standard business software and office equipment.

• Excellent interpersonal and communication skills to work effectively with diverse populations.

• Strong organizational, problem-solving, and independent work skills.

• Ability to work collaboratively in a team environment.

Work Environment & Physical Demands

• Ability to navigate multi-level buildings.

• Must be able to lift at least 25 lbs. and have sufficient mobility to meet resident needs.

• Ability to act quickly and appropriately in unexpected situations.

• Valid driver’s license and/or reliable transportation required.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.