Observability Specialist: ENTRY IT position - (m/f/d)

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

We are a very communicative group of people which is trying to avoid big customer business impact. How? We monitor dashboards, where we can find every step taken by our customer - Deutsche Telekom. Reading and interpretation of dashboards is our day and night routine. We support the reliable operation of IT services by monitoring system telemetry, including metrics, logs, and traces, using modern observability platforms and OpenTelemetry. Evaluation of possible business impact of incidents and involving the right people to solve them, is making our IT Control center team a strong key player in avoiding big incidents. We use observability tools, automation, and Al-assisted capabilities to improve system visibility, detect anomalies, and support
service stability.

Joining our team will give you a big jump into the IT world.  

The role contributes to 24/7 shift operations by performing initial alert assessments, identifying potential issues, and escalating incidents affecting IT services, infrastructure, and applications. 

WHAT WILL YOU DO? 

• Detect service-impacting signals to surface conditions that influence availability and performance during the day and night 
• Evaluate possible customer business impact of incidents 
• Involve responsible technicians to solve the incidents 
• Communicate with technicians (Application Manager, Technical Solution Manager, ...) 
• Deliver structured operational reporting to summarize service health trends and highlight meaningful events.
• Organize and facilitate technical teleconferences 
• Attend meetings to provide escalatable observability insights to enable timely and accurate incident assessment by incident management and technical teams.

YOU WILL SUCCEED IF YOU:

• Have at least secondary education 
• Love to communicate and have presentation skills
• Have analytical thinking 
• Have high ability to cooperate in a team 
• Are proactive and customer oriented 
• Have basic overview about IT (Hardware, Software, Linux - Advantage)
• Make AI a part of your life
• Speak German at least on B2 level or speak English at least on B2 level 
• Are willing to work 24/7, 12h shifts 

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1150 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.