Management Level
GJob Description: Observability Engineer
Position Summary
We are seeking a highly motivated Observability Engineer to join our Observability Engineering team. The ideal candidate will be responsible for implementing, configuring, and optimizing observability solutions using New Relic across enterprise environments. This role focuses on enabling proactive monitoring, improving application and infrastructure visibility, developing observability standards, and supporting platform adoption across multiple technology teams.
The candidate should possess strong troubleshooting skills, an automation mindset, and a passion for learning emerging observability technologies. This is an engineering-focused role and not a traditional NOC operations position.
Key Responsibilities
Observability Platform Management
- Configure, maintain, and optimize New Relic monitoring solutions across applications, servers, cloud services, and business-critical systems.
- Design and implement dashboards, alerts, notification workflows, and service-level monitoring.
- Develop and maintain observability standards, best practices, and monitoring frameworks.
- Partner with application, infrastructure, and cloud teams to ensure effective instrumentation and monitoring coverage.
- Analyze monitoring data to identify trends, performance bottlenecks, and opportunities for improvement.
Automation & Infrastructure as Code
- Implement and manage observability configurations using Infrastructure as Code (IaC) tools such as Terraform.
Incident & Service Management
- Handle Incident (IR), Service Request (SR), Problem Request (PR), and Change Request (CR) activities through approved ticketing platforms.
Collaboration & Continuous Improvement
- Work closely with development, infrastructure, cloud, and support teams to improve system reliability and observability maturity.
- Create and maintain technical documentation, runbooks, and knowledge articles.
- Continuously evaluate new observability features, tools, and industry best practices.
- Contribute innovative ideas to improve platform efficiency and user adoption.
Required Skills & Qualifications
Technical Skills
- Hands-on experience with New Relic monitoring and observability platform.
- Good understanding of:
- Application Performance Monitoring (APM)
- Infrastructure Monitoring
- Alerts and Workflows
- Dashboards and Reporting
- NRQL Query Language
- Synthetic Monitoring
- Basic administration knowledge of Windows Servers.
- Experience working with Terraform for Infrastructure as Code and automation.
- Understanding of monitoring and observability concepts, including:
- Metrics, Logs, Traces, Service Health Monitoring
Soft Skills
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to collaborate effectively in cross-functional teams.
- A proactive and self-motivated attitude.
- Strong ownership and accountability mindset.
- Ability to work independently while contributing positively to team objectives.
Years of experience: 3-4 years of overall IT experience with 2-3 year of experience in engineering/Instrumenting Observability tools(Primarily NewRelic)
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Skills Required
- Hands-on experience with the New Relic monitoring and observability platform
- Understanding of Application Performance Monitoring, infrastructure monitoring, alerts and workflows, dashboards and reporting, NRQL, and synthetic monitoring
- Basic administration knowledge of Windows Servers
- Experience with Terraform for Infrastructure as Code and automation
- Understanding of observability concepts including metrics, logs, traces, and service health monitoring
- Strong troubleshooting, problem-solving, and analytical skills
- Strong verbal and written communication skills
- Ability to collaborate effectively with cross-functional teams
- Ability to work independently with ownership and accountability
- 3-4 years of overall IT experience
- 2-3 years of experience engineering or instrumenting observability tools, primarily New Relic
Equiniti Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equiniti and has not been reviewed or approved by Equiniti.
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Fair & Transparent Compensation — Company materials describe a formal pay framework and living‑wage commitments that provide clearer expectations on levels and ranges. Some mid‑to‑senior roles are characterized as competitively paid relative to market.
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Retirement Support — UK roles are advertised with strong pension matching and access to a long‑term incentive plan, while U.S. roles commonly include a 401(k) and retirement planning options. These elements add meaningful long‑term value beyond base pay.
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Leave & Time Off Breadth — UK packages promote generous annual leave alongside volunteer days, and U.S. accounts describe substantial PTO in some positions. Time‑off offerings are a recurring strength that bolsters total rewards.
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