Observability Engineer

Posted Yesterday
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Porto, PRT
Hybrid
Junior
eCommerce • Fashion • Retail
The Role
Build, maintain, and optimize telemetry infrastructure and data pipelines for logs, metrics, traces, profiling and RUM. Support ingestion, storage, querying, and reliability of observability stacks (OpenTelemetry, Fluent Bit, Victoria ecosystem, Grafana). Enable self-service capabilities, integrate observability frameworks, and collaborate with engineering teams to improve platform performance, scalability, and resilience.
Summary Generated by Built In
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
 
TECHNOLOGY
We're on a mission to build end-to-end products and technology that powers the an incredible e-commerce experience for luxury customers everywhere, understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury customers.
 
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
 
THE ROLE
As an Observability Engineer in the Tech Platform team, you will help build and maintain the core of our telemetry ecosystem. Your mission is to support a scalable and reliable platform for analysis, detection, and investigation, empowering users across FARFETCH Business Units through comprehensive coverage of telemetry data.
In this role, you will be a valuable contributor dedicated to improving our observability infrastructure. You will work on building and optimizing data pipelines and storage solutions for Logs, Metrics, Traces, Profiling, and RUM, helping to reduce the cognitive load for developers while ensuring our telemetry systems maintain high levels of performance and resilience.

WHAT YOU'LL DO

  • Assist in the design and implementation of robust observability infrastructure, focusing on the scalability, high availability, and performance of our core telemetry platforms.

  • Support the management of data pipelines and storage, ensuring the reliable ingestion, processing, and querying of Logs, Metrics, and Traces using technologies like OpenTelemetry (OTEL), Fluentbit, and the Victoria ecosystem.

  • Help build self-service capabilities that empower engineering teams and FARFETCH Business Units to be autonomous in their analysis, detection, and investigation efforts.

  • Monitor and maintain the reliability and performance of our internal observability stack, ensuring systems like Grafana and various exporters remain robust.

  • Support the integration of Observability Frameworks (Audit, Logging, Monitoring, etc.), ensuring they fit seamlessly into the broader platform architecture.

  • Actively participate in technical discussions, learn from senior engineers, and share your knowledge to foster a culture of continuous learning and psychological safety within the team.

WHO YOU ARE

  • You have practical experience (or a strong foundational understanding) building, supporting, or maintaining observability tools and distributed systems.

  • You have hands-on experience or familiarity with telemetry infrastructure tools such as OpenTelemetry, Fluentbit, Victoria Metrics/Logs, and Grafana.

  • You have exposure to cloud infrastructure and container orchestration (e.g., Kubernetes) and are eager to deepen your knowledge of observability architecture.

  • You understand the software development lifecycle and have experience with at least one programming language (e.g., Golang or Python) to help build tools, exporters, or automations.

  • You have strong analytical and problem-solving skills, with an interest in continuous system improvement, infrastructure as code, and automation.

  • You have good interpersonal and communication skills, with the ability to collaborate effectively with your team and other engineering stakeholders.

  • You understand the importance of data security, compliance, and cost-efficiency as core pillars of a reliable observability platform.

REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities
  • Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

  • Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 

SCAM DISCLAIMER

  • It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

Skills Required

  • Practical experience building, supporting, or maintaining observability tools and distributed systems
  • Hands-on experience or familiarity with OpenTelemetry (OTEL)
  • Experience with Fluent Bit
  • Experience with the Victoria Metrics/Logs ecosystem
  • Experience with Grafana
  • Exposure to cloud infrastructure and container orchestration (Kubernetes)
  • Experience with at least one programming language (e.g., Golang or Python)
  • Interest in infrastructure as code and automation
  • Strong analytical and problem-solving skills
  • Good interpersonal and communication skills for cross-team collaboration
  • Understanding of data security, compliance, and cost-efficiency considerations
Am I A Good Fit?
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The Company
HQ: London
5,294 Employees
Year Founded: 2007

What We Do

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.

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