O365 Messaging Senior Engineer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Manage the O365 messaging infrastructure, including Exchange Online and On-Premises environments.
• Ensure the O365 messaging infrastructure is aligned with business requirements, best practices, and industry standards.
• Monitor and optimize the O365 messaging performance, availability, reliability, and security.
• Implement and enforce the O365 messaging policies, procedures, and governance.

• Manage and assist with complex or escalated O365 messaging incidents, problems, changes, and requests as needed.

• Provide technical support and guidance to the O365 messaging users and stakeholders as necessary.
• Lead O365 messaging projects and initiatives, from planning to execution.
• Coordinate and supervise the work of outsource resources, ensuring they deliver the O365 messaging services according to the SLAs and quality standards.
• Provide hands on engineering support for the O365 messaging solutions, such as configuration, migration, integration, and troubleshooting.
• Stay updated with the latest O365 messaging trends, technologies, and best practices.
• Participates in preparing and testing the disaster recovery plan
• Communicate with managers on business systems and project statuses.
• Interpersonal skills necessary to manage business and technology relationships with internal and external clients.
• Creates, tests and manages scripts as needed for management and administration
• Performs other duties as assigned/required

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 5 years of experience in O365 messaging engineering and administration.
• At least 3 years of experience in project management and team leadership.
• Strong knowledge and skills in O365 messaging technologies, such as Exchange Online, Microsoft Defender, etc.
• PowerShell for various Office365 and Exchange administrative functions
• Strong knowledge and skills in O365 messaging security, compliance, and governance including understanding of retention policies, DLP, and legal hold
• Strong knowledge and skills in O365 messaging performance, availability, and reliability.
• Strong communication and collaboration skills, both verbal and written.
• Strong analytical and critical thinking skills.

• Preference will be given to candidates who have one or more of the following Microsoft certifications: Microsoft 365 Certified: Messaging Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or Microsoft 365 Certified: Teams Administrator Associate.

Location:

Remote –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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