The Role
Leads daily Order-to-Cash operations focused on Accounts Receivable and customer Master Data. Supervises a 14-person team, manages billing support, collections, cash application, reconciliations, disputes, ageing, month-end close, controls, reporting, and stakeholder collaboration. Drives process standardization, automation, compliance, and continuous improvement across O2C services.
Summary Generated by Built In
- Lead
and oversee daily Order-to-Cash (O2C) operations, with a primary
focus on Accounts Receivable (AR) and Master Data management.
- Supervise
and develop a team of 14 members, ensuring operational efficiency, service
quality, and achievement of KPIs and SLAs.
- Oversee customer master data management, including customer creation,
amendments, data validation, and maintenance to ensure accuracy and
compliance.
- Manage
AR activities, including billing support, cash application, payment
allocation, collections, overdue account monitoring, and AR reconciliation.
- Monitor
outstanding receivables and ageing reports, ensuring timely follow-up on
overdue payments and effective resolution of payment discrepancies.
- Manage
customer account issues, disputes, and escalations in collaboration with
internal stakeholders and business units.
- Ensure
timely and accurate month-end closing activities, including AR
reconciliation and reporting.
- Drive
continuous improvement, process standardisation, and automation
initiatives across O2C and Master Data processes.
- Ensure
compliance with internal controls, company policies, and audit
requirements.
- Collaborate
with regional stakeholders and other finance teams to support smooth
end-to-end O2C service delivery.
Requirements
- Bachelor’s
degree in Accounting, Finance, Business Administration, or a related
discipline.
- Relevant
experience in O2C / Accounts Receivable operations and Master Data
management, within an SSC or MNC environment.
- Hands-on
Master Data experience is a must-have, particularly in customer master
data management.
- Strong
knowledge of AR processes, including collections, cash application,
payment allocation, account reconciliation, and AR ageing.
- Strong
stakeholder-management, communication, and problem-solving skills.
- Industrial,
manufacturing, or conglomerate industry exposure would be an added
advantage.
Skills Required
- Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline
- Relevant experience in Order-to-Cash or Accounts Receivable operations and Master Data management within an SSC or multinational corporation environment
- Hands-on experience managing customer Master Data
- Strong knowledge of collections, cash application, payment allocation, account reconciliation, and Accounts Receivable ageing
- Strong stakeholder-management, communication, and problem-solving skills
- Industrial, manufacturing, or conglomerate industry exposure
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The Company
What We Do
MVC Resources is a Malaysia-based human resources and recruitment consultancy that helps organizations address talent and skills gaps. It supports employers with recruitment, executive search, talent management, talent profiling, payroll outsourcing and human-capital advisory. The company also provides HR technology integration and helps digitize HR functions, streamline hiring and inform workforce decisions. Its clients include startups, SMEs and multinational organizations.
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