Main responsibilities of this Position:
The Business Process Owner for Order to Cash is a strategic role focused on the harmonization and standard design of O2C processes across the organization. You will be responsible for designing and operating the governance framework for O2C topics while managing end-to-end O2C solutions to drive continuous improvement.
Key Areas of Responsibility
Process Architecture & Governance
● Serve as the primary owner and architect for the "to be" business process hierarchy within the O2C domain.
● Manage strategic process architecture, perform impact assessments, and provide governance for all organizational, process, and system changes.
● Coordinate and prepare critical elements for arbitration and decision-making.
Harmonization & Standardization
● Drive global harmonization across countries by defining target processes and
increasing process maturity through solution design and internal controls.
● Actively engage with international stakeholders(internal and external) and SSC to ensure process satisfaction and promote the value of standardization.
● Maintain comprehensive process documentation and facilitate knowledge sharing across the group.
Continuous Improvement & Innovation
● Design high-quality processes utilizing a continuous improvement approach,
including the definition of flows, KPIs, and business rules.
● Develop a strategic roadmap for O2C enhancement, including IT and functional projects as well as training initiatives.
● Benchmark processes regularly against competitors and other industries to ensure practices evolve in line with technology and market changes.
Solution Management
● Oversee the full lifecycle of O2C solutions, including design, gap analysis, change management, testing, roll-out, and ongoing operations.
● Implement and monitor appropriate KPIs and reporting metrics to measure the success and performance of the O2C function across all organizations.
Key Skills
Strategic thinking and process impact understanding;
Ability to understand and simplify complex processes;
Strong analytical skills;
Effective collaboration skills with stakeholders and partners within the organization;
High level of Interpersonal/ communication skills with an ability to communicate and present to different levels of the organization;
Mandatory fluency in English.
At least 3+ years of professional experience, specifically within Finance and Project Management;
Advanced skills in GSuite and Excel. Oracle Financials is not mandatory but considered a plus.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
Top Skills
What We Do
Europcar Mobility Group is the European N°1 in vehicle rental, with the ambition to become a leader in dedicated, sustainable mobility services in the years to come. The Group offers a wide range of car and van rental services: be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, for businesses and individuals, relying on a fleet equipped with the latest engines including more and more "green" vehicles (EVs, PHEVs). It operates distinctive brands, responding to differentiated needs, use cases and expectations in terms of level of service: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the lowcost leader in Europe, and Ubeeqo® – one of the European leaders of roundtrip car-sharing (BtoB, BtoC). Customers’ satisfaction is at the heart of the Group’s ambition and that of its more than 8,000 employees, everywhere Europcar Mobility Group delivers its mobility solutions, thanks to a strong network in 140 countries (including 16 wholly owned subsidiaries completed by franchisees and alliance partners).
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