The Role
O&M Specialist - Removals, Reinstalls & Re-RoofsJob Level: SpecialistLocation: Orem UtahShift: Full-TimeDepartment: Operations, Work OrdersDivision: Blue Raven SolarCompensation: $18-20/hr
Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.We are seeking a highly organized and proactive Work Order Specialist to manage the booking and coordination of solar removals and reinstalls (R&Rs), while identifying and supporting roof replacement sales opportunities. This role bridges customer service, project scheduling, and operational coordination to ensure a seamless process from work order creation to project completion. This combines a primary emphasis on solid Operational coordination with sales and commission potentials available.
Key Responsibilities
Work Order Management
- Receive, create, schedule, and manage R&R work orders from initiation to
completion.
- Ensure accurate data entry and documentation in internal systems.
- Track and update project statuses and timelines.
Scheduling & Coordination
- Book and coordinate R&R appointments with customers, field crews, and
subcontractors.
- Optimize crew schedules to minimize downtime and maximize efficiency
- Coordinate permitting, inspections, and materials as needed.
Customer Communication
- Serve as the main point of contact for R&R customers throughout the project
lifecycle.
- Provide timely updates on scheduling, project status, and next steps.
- Handle escalations and resolve scheduling conflicts professionally.
- Take payment and occasionally negotiate with customers on pricing.
Roof Sales Opportunity Support
- Identify potential roofing needs during R&R coordination.
- Qualify leads for roof replacement or repair and offer reroof options (quotes
are automated and easy to offer).
- Assist in preparing basic estimates or proposals when required.
Collaboration & Reporting
- Work closely with operations, installation teams, and subcontractors to align
timelines and project goals
Qualifications
Required:
- Proven experience in project coordination, scheduling, or work order
management (solar, roofing, or construction preferred).
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Proficiency in scheduling tools, CRM systems, and MS Office Suite/Google
Workspace.
Preferred:
- Knowledge of solar PV systems and roofing practices.
- Experience in a customer-facing role with a focus on service quality.
- Ability to read basic plans, permits, or work scopes.
Key Competencies
- Exceptional time management and problem-solving abilities.
- Strong sense of accountability and follow-through.
- Customer-centric mindset with a focus on building trust.
- Ability to identify upselling opportunities without compromising customer
experience.
Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.We are seeking a highly organized and proactive Work Order Specialist to manage the booking and coordination of solar removals and reinstalls (R&Rs), while identifying and supporting roof replacement sales opportunities. This role bridges customer service, project scheduling, and operational coordination to ensure a seamless process from work order creation to project completion. This combines a primary emphasis on solid Operational coordination with sales and commission potentials available.
Key Responsibilities
Work Order Management
- Receive, create, schedule, and manage R&R work orders from initiation to
completion.
- Ensure accurate data entry and documentation in internal systems.
- Track and update project statuses and timelines.
Scheduling & Coordination
- Book and coordinate R&R appointments with customers, field crews, and
subcontractors.
- Optimize crew schedules to minimize downtime and maximize efficiency
- Coordinate permitting, inspections, and materials as needed.
Customer Communication
- Serve as the main point of contact for R&R customers throughout the project
lifecycle.
- Provide timely updates on scheduling, project status, and next steps.
- Handle escalations and resolve scheduling conflicts professionally.
- Take payment and occasionally negotiate with customers on pricing.
Roof Sales Opportunity Support
- Identify potential roofing needs during R&R coordination.
- Qualify leads for roof replacement or repair and offer reroof options (quotes
are automated and easy to offer).
- Assist in preparing basic estimates or proposals when required.
Collaboration & Reporting
- Work closely with operations, installation teams, and subcontractors to align
timelines and project goals
Qualifications
Required:
- Proven experience in project coordination, scheduling, or work order
management (solar, roofing, or construction preferred).
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Proficiency in scheduling tools, CRM systems, and MS Office Suite/Google
Workspace.
Preferred:
- Knowledge of solar PV systems and roofing practices.
- Experience in a customer-facing role with a focus on service quality.
- Ability to read basic plans, permits, or work scopes.
Key Competencies
- Exceptional time management and problem-solving abilities.
- Strong sense of accountability and follow-through.
- Customer-centric mindset with a focus on building trust.
- Ability to identify upselling opportunities without compromising customer
experience.
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The Company
What We Do
We believe clean energy and backup storage should be accessible to everybody. That’s why SunPower designs all-in-one residential solar and storage solutions backed by personal customer service and the industry’s most comprehensive warranty. And with more than 35 years of dedicated solar experience, we’re the only U.S.-based solar company that’s been around longer than our 25-year warranty.
