NY Site and Executive Support Lead

Location

Primary location based in New York (10 Hudson Yards), with regular travel to Stamford, CT, Holmdel, NJ, and Bethlehem, PA, as needed. Travel is expected to be approximately 25% or higher based on executive support and business needs.

This role requires flexibility to support off-hours, weekends, and critical executive events such as Board of Directors meetings, scheduled and impromptu leadership sessions.

Job Summary

Guardian is seeking a NY Site and Executive Support Lead to join the Digital Workplace organization. This role serves as the primary technology leader for the New York and Stamford offices while delivering high-touch, white-glove support to senior executives and their administrative teams.

The position combines hands-on executive support with site ownership, ensuring a consistent, high-quality workplace technology experience across locations. The individual will act as a trusted partner to business leadership, owning the end-to-end support experience, driving service performance, and ensuring seamless execution during high-visibility and time-sensitive situations.

This role requires strong technical expertise, sound judgment, and the ability to operate calmly under pressure while maintaining the highest level of professionalism, discretion, and accountability.

Key Responsibilities

Executive Support (Primary Focus)

• Serve as the dedicated technology partner for C-suite executives and their administrative teams, delivering white-glove, high-touch support
• Act as the escalation point for complex or high-impact executive issues, driving rapid resolution with clear communication and follow-through
• Provide proactive readiness support for executive meetings, including pre-checks, validation, and contingency planning
• Support executives both onsite and remotely, including during travel, ensuring secure and reliable access to systems and collaboration tools
• Maintain strict confidentiality and professionalism when handling sensitive executive interactions and data

Site Leadership and Ownership (NYC and Stamford)

• Act as the primary IT point of contact for the New York and Stamford office locations
• Own the end-user technology experience across the sites, ensuring alignment with enterprise standards and business expectations
• Build strong relationships with business stakeholders, leadership teams, and administrative partners
• Partner with Real Estate and Facilities to support workplace initiatives, office improvements, and user experience enhancements
• Ensure all technology services at the site operate reliably and meet service expectations

Service Management and Continuous Improvement

• Own ServiceNow reporting, including building dashboards and interpreting data to identify trends, risks, and opportunities
• Drive performance against KPIs and SLAs, ensuring service quality meets or exceeds expectations
• Perform regular ticket quality audits and hold managed service providers accountable for delivery excellence
• Track and drive resolution of recurring issues through structured follow-up and trend analysis
• Establish, document, and improve operational processes, standards, and runbooks

End User Computing and Device Management

• Provide advanced troubleshooting across endpoints, including Windows and Apple devices, mobile platforms, and core enterprise applications
• Support virtual desktop environments such as Azure Virtual Desktop, Windows 365, AWS WorkSpaces, and other VDI platforms
• Maintain strong hands-on experience with Microsoft Intune, SCCM, and Windows Autopilot
• Own executive device lifecycle management, including provisioning, configuration, maintenance, refresh, and retirement
• Ensure devices meet security, compliance, and performance standards

Security and Risk Awareness

• Apply a security-first mindset when supporting executives, including privileged access considerations and secure configurations
• Partner with Security and Infrastructure teams to ensure executive environments align with enterprise policies
• Identify and escalate risks proactively, particularly in high-visibility or sensitive scenarios

Project Delivery and Workplace Innovation

• Partner with stakeholders to plan and execute workplace technology rollouts, including communications, documentation, and user enablement
• Support and drive adoption of modern digital workplace capabilities, including automation and AI-enabled tools
• Identify opportunities to improve the executive and end-user experience through standardization and innovation
• Stay current on emerging technologies and recommend improvements aligned with business needs

Qualifications

Experience

• 10+ years of IT experience, with at least 5 years focused on executive support, end-user computing, or digital workplace environments
• Proven experience supporting C-suite executives in a white-glove support model
• Experience owning or leading technology operations for office locations or site environments
• Demonstrated experience operating in high-pressure, high-visibility environments

Technical Skills

• Strong experience with Microsoft 365, including endpoint management (Intune, SCCM, Autopilot)
• Hands-on experience supporting virtual desktop platforms such as Azure Virtual Desktop, Windows 365, and AWS WorkSpaces
• Broad experience across Windows, macOS, iOS, Android, and enterprise collaboration tools
• Experience with ITSM platforms such as ServiceNow, including reporting and operational metrics
• Solid understanding of identity and access management concepts (Active Directory / Entra ID)

Professional Skills

• Exceptional customer service skills with the ability to build trust with senior executives and stakeholders
• Strong communication skills with the ability to translate technical concepts into plain language
• Ability to operate independently and make sound decisions under pressure
• Strong organizational skills with the ability to manage multiple priorities and deliver consistently high-quality outcomes
• High degree of professionalism, discretion, and attention to detail

Preferred

• Experience leading or mentoring executive support or deskside teams
• Background in service management, KPI tracking, and continuous improvement practices
• Familiarity with tools such as Nexthink or digital experience monitoring platforms
• ITIL or Lean Six Sigma experience

Reporting Relationship

Reports to the Head of End User Support within Digital Workplace / Workplace Technology.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.