Nuuly is seeking a thoughtful and motivated person to join our Strategy & Insights team as the Consumer Insights Coordinator. Our team is responsible for gathering and analyzing qualitative and quantitative customer and market data to identify trends in consumer behavior and business opportunities. We use insights to advocate on behalf of the customer and provide strategic recommendations to teams across the Nuuly organization.
As the Consumer Insights Coordinator, you will contribute to survey building, data visualization, and market research initiatives with oversight. The ideal candidate has great attention to detail, is curious about why customers take certain actions, and is eager to contribute to mixed methods research.
Role Responsibilities- Analyze customer feedback, leveraging basic analysis skills, and glean notable insights about customer pain points, preferences, and perceptions
- Collaborate with the CRM, Analytics, and Customer Success teams regularly to plan for and analyze customer research
- Contribute to design, execution, analysis, and presentation of ad-hoc quantitative and qualitative research conducted to address business questions or explore new initiatives
- Maintain data from customer feedback collection channels established at various touchpoints in the customer journey
- Draft, program, and manage distribution of proprietary surveys in Qualtrics
- Support the creation of qualitative research (e.g., focus groups and interviews) documentation and stimuli
- Track relevant industry trends and secondary research
- 1-2 years of experience in customer insights/research, market research, customer analytics, professional services, or a related field
- Great written and oral communication skills
- Analytical mindset, ability to consolidate data and articulate main points
- Experience with quantitative data analysis; Qualitative analysis is a plus!
- Willingness and excitement to learn survey best practices
- Proficiency in Google Workspace (Sheets and Slides) and/or Microsoft Office (PowerPoint, Excel) products
- Experience with survey software (e.g. Qualtrics) is preferred
- Experience with analytics or data visualization tools (e.g. Looker) is a plus
- Possessing intellectual curiosity, a customer-centric and data-driven mindset
- Bachelor’s degree General Business, Marketing, Finance, Business Analytics, Technology Innovation Management, Economics, Communication, Sociology, Psychology, or a related field
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO StatementURBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Skills Required
- 1-2 years of experience in customer insights, research, market research, customer analytics, professional services, or a related field
- Strong written and oral communication skills
- Analytical mindset with the ability to consolidate data and articulate key points
- Experience with quantitative data analysis
- Willingness and enthusiasm to learn survey best practices
- Proficiency with Google Workspace or Microsoft Office products
- Experience with qualitative analysis
- Experience with survey software such as Qualtrics
- Experience with analytics or data visualization tools such as Looker
- Intellectual curiosity and a customer-centric, data-driven mindset
- Bachelor's degree in business, marketing, finance, analytics, economics, communication, sociology, psychology, or a related field
Urban Outfitters, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Urban Outfitters, Inc. and has not been reviewed or approved by Urban Outfitters, Inc..
-
Healthcare Strength — Full-time U.S. employees are described as having access to solid health-related coverage, including medical, dental, vision, disability, and life insurance. Feedback suggests these offerings are viewed as a strong aspect of the package for eligible roles.
-
Retirement Support — 401(k) access with company matching is highlighted, with comments indicating this is available to full-time employees and often to part-time staff as well. Sentiment points to this as a meaningful benefit alongside insurance coverage.
-
Leave & Time Off Breadth — Paid vacation, sick leave, seven paid holidays, two floating holidays, and paid parental leave are listed for eligible full-time employees. These elements are presented as part of a broad leave program that enhances the overall benefits package.
Urban Outfitters, Inc. Insights
What We Do
Urban Outfitters, Inc. (URBN) is a global consumer-brand portfolio comprising Urban Outfitters, Anthropologie, Free People, FP Movement, Anthropologie Weddings, Terrain, Menus & Venues, and Nuuly. The company creates unique retail experiences with a focus on creativity and pleasing customers. Its brands cultivate communities and provide inclusive platforms where customers, coworkers, partners, and followers can express themselves through creative expression and community.
