Nurse Manager II

Working in collaboration as a member of the Triad Clinic Leadership Team (Triad Team), per the Triad Team standard operating procedure (SOP), the Nurse Manager will oversee and proactively manage the daily clinical operations of the clinic. The nurse manager will be responsible for supervising staff (RNs, LVNs, MAs, and In-house Lab personnel), triaging patients (via phone or in person), assisting with clinical tasks, providing education and training to staff and patients, performing quality improvement initiatives, and effectively communicating and collaborating with Operations Manager/Medical Director to ensure the delivery of patient-centered care and continuous improvement of clinic operations. The Nurse Manager carries out responsibilities in accordance with Health Point values, policies/procedures, and applicable laws.

• Daily management of clinical operations, workflows, and staff
• Perform patient care per operational needs (and fill-in for staff shortages)
• Performs patient triage and assessments via telephone or in person
• Respond to patient messages per HealthPoint policy and procedures
• Create schedules for clinical staff members and ensures adequate staffing ratios
• Work with HR, Clinic Manager, and Director of Nursing to ensure adequate staffing levels; report staffing productivity to leadership
• Keeps track of staff licensure/certifications, BLS and other HR related items
• Oversight of contracted clinical staff and ensure compliance with vendor contract
• Uses evidence-based practices and standards of care to create and implement clinical policies and procedures
• Responsible for maintaining all required documentation logs and chart audits
• Has working knowledge of all equipment, HIT, and procedures
• Keeps abreast of nursing/clinical trends, developments, and practices by participating in organizations and associations and frequent literature reviews

• Identifies opportunities for revenue enhancement, cost reduction, cost avoidance, and staff retention;
• In collaboration with Triad Team, provides input to the budget

• Identifies, aggregates, and analyzes data and makes recommendations for improvements to providers, clinic managers, and leadership
• Promotes and conducts office and organizational wide performance improvement activities per the HealthPoint strategic plan
• Audits electronic health records for documentation standards compliance with subsequent action plans and training
• Works with risk, quality, and education managers to evaluate opportunities to maintain a safe work environment

• Mediates to resolution patient complaints in collaboration with Triad Team as applicable

• Maintains applicable requirements for regulatory, accreditation, & recognition
• Serves as the PCMH content expert/QI nurse as applicable
• Coordinates follow-up on areas requiring corrective action.
• In collaboration with Triad Team, responsible for assuring clinic compliance with all federal, state, and regulatory requirements
• Remain updated on healthcare regulations, policies, and procedures

• Liaison between clinical staff and other departments
• Identifies learning needs and gaps and provides education and training to clinical staff as needed
• Collaborates with Triad Team to conducts clinical staff meetings with the triad team, monthly
• Attends quality, operations, education, and other meetings as required
• Cross-trains to cover other departments as necessary

a) Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)

LEADERSHIP RESPONSIBLITIES (Manager level)

1. Provides overall management and direction to responsible staff:
   1. Determines the most effective method for assigning responsibilities and duties to department employees.
   2. Maintains job descriptions, procedures and other documentation related to the organization of the department.
   3. Assigns duties and responsibilities, and ensures employees receive instruction/training needed to complete their job responsibilities.
   4. Ensures that employees are aware of and adhere to all company policies and procedures and conveys all senior management communications and directives.
   5. Reviews departmental work for thoroughness and accuracy and provides specific instructions to direct reports and employees on completion of tasks/responsibilities.
   6. Prepares and conducts performance appraisals for immediate staff:
   7. Works with One up Leader and Human Resources to recruit, hire, and onboard staff
   8. Works with One up Leader and Human Resource to support the disciplinary and termination procedures when needed
   9. Effectively prioritize tasks and projects based on business needs and resources.
   10. Ensure alignment of initiatives with organizational priorities and objectives.
   11. Manage competing demands and adapt to changing priorities

1. Empathy - Demonstrates empathy and respect for diversity in the workplace by treating all patients, guests, and colleagues with politeness and inclusivity. Open to learning from different perspectives and experiences.
2. Excellence - Maintains ethical and safety standards and shows integrity in work­ related activities. Aims for excellence in job performance.
3. Enjoyment - Shows gratitude, appreciation, a commitment to learning, and professionalism by seeking feedback, accepting constructive criticism, and being open to growth and improvement in their job role.
4. Commitment to Patient/Customer Service - Exhibits good patient/customer service skills and professionalism during patient, customer, colleague interactions. Uses effective communication skills, listens to patients/customers, and responds to inquiries and concerns in a timely manner. Handles challenging situations professionally, ensuring timely resolution of problems to create positive patient/customer experiences.

1. 1. Gratitude - Maintains a positive attitude and acknowledges the value of contentment and well-being in oneself and others.
   2. Collaborative Team - Shows adaptability, enthusiasm, and a readiness to work with others in an inter-professional team for organizational purposes. Identifies and encourages opportunities for the professional growth of team members.
   3. Quality Improvement - Works together with the team to promote ongoing improvement efforts aimed at enhancing quality standards, processes, and results.
   4. Accountability - Follows regulatory guidelines and HealthPoint policies and procedures consistently. Takes responsibility for mistakes and errors when they occur.