Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
As a Number Porting Specialist, you will play a key role in managing carrier relationships and ensuring efficient Local Number Portability (LNP) for our customers. This position involves overseeing the end-to-end porting process, including order management, real-time coordination with field technicians, and collaboration with providers to secure timely Firm Order Confirmations (FOC). You’ll serve as the primary contact for porting escalations, internal inquiries, and customer requests, providing expert support and fostering a collaborative, customer-focused team environment.
The ideal candidate will bring exceptional customer service skills, thrive in a dynamic, fast-paced setting, and excel at building productive relationships with vendors to resolve issues swiftly and effectively.
What You'll Do:
- Customer Assistance: Guide customers through the number porting process, ensuring a seamless transition by proactively resolving issues and removing roadblocks.
- Order Management and Monitoring: Accurately process and oversee orders for local, off-net, and toll-free numbers across platforms like Iris, ZenDesk, and other third-party systems, ensuring timely completion and quality control throughout all stages.
- Team Collaboration: Work collaboratively with team members to enhance the overall porting experience for both customers and colleagues.
- Escalation Management: Serve as the primary escalation contact, coordinating with carriers, provisioning teams, and leadership to ensure timely communication and resolution.
- Vendor Relations: Cultivate strong relationships with external carriers to facilitate quicker problem resolution.
- CSR and Number Activation: Obtain and validate Customer Service Records (CSRs) and Letters of Agency (LOAs) from carriers, and activate numbers in SOA/NPAC with accuracy and compliance.
What You Need:
- Bachelor’s degree in Telecommunications, Communications, Business, or a related field is preferred
- Proven ability to lead and motivate a team, demonstrating strong leadership and team-building skills. A natural leader who drives change and fosters a culture of excellence.
- Minimum of 2 years of experience in the VoIP industry, with a solid understanding of LNP processes and a strong customer service background to enhance client support and satisfaction.
- Exceptional communication skills, advanced proficiency in Microsoft Office Suite and Google Workspace, and a strong aptitude for problem-solving in fast-paced environments.
- They demonstrate flexibility and adaptability, with a passion for delivering excellent customer experiences and achieving high satisfaction.
- Highly organized and self-motivated, they thrive in independent work while fostering a collaborative and supportive team dynamic.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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What We Do
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.
Haven’t heard of Bandwidth? You’ve probably used one of our products before. We power some of the most important communications technologies on the market today—names like Google, Skype and Ring Central to name a few. At Bandwidth, we’ve got a passion for doing things the other way—imagining what they could be and uncovering opportunities to take a new approach to create what should be. We’re out to disrupt the century-old rules of the telecom industry—and that means doing things differently in every area of our business. It’s in the way we treat our people, and how we create with our customers. Whether our engineering teams are crunching code during all-night hack-a-thons or our team members are competing in a Big Idea competition, we love to dive in and get our hands dirty. No idea at Bandwidth is too big or too small, and every voice gets a listen.
Our folks have diverse backgrounds from all over the world. Crave innovation? We live for it. No one here is getting a blue ribbon for shaking their head and agreeing with the higher ups. At Bandwidth, we don’t hold back. We speak our minds, share our ideas—and let them soar. We think, we dream, we reimagine what’s possible…because we know that’s the only way we can unlock remarkable value. And that’s what really gets us fired up.
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