CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
The Number Portability Specialist is responsible for the commercial, operational, and analytical management of Number Portability and Number Intelligence services, including MNP, HLR, and related mobile identity lookups.
The role focuses on ensuring accuracy, availability, and monetization of portability data while maintaining strong relationships with clients, portability database providers, and signaling partners.
This position requires deep understanding of number portability ecosystems, signaling flows, regulatory frameworks, and commercial models, combined with strong analytical and negotiation skills.
Main Areas of Responsibility
Number Portability Traffic Analysis & Optimization
- Analyze MNP and HLR query traffic and operators to identify trends and growth opportunities.
- Monitor query accuracy, latency, success rates, and availability to ensure SLA compliance and service reliability.
- Detect and mitigate data inconsistencies, routing inefficiencies, abuse, and revenue leakage related to portability lookups.
- Optimize query routing and vendor selection to balance cost efficiency, coverage, and performance.
Carrier & Database Provider Relations
- Manage relationships with MNOs, portability database operators and signaling providers.
- Negotiate commercial terms, pricing models, data access agreements, and capacity commitments for MNP and HLR services.
- Coordinate onboarding and certification of new portability databases and operator connections.
Revenue Strategy & Business Enablement
- Upsell to existing Customers Portfolio
- Onboarding of the new Customers, providing new streams of Revenue
- Define and maintain pricing strategies for number portability and lookup services by market, query type, and SLA level.
- Identify other business opportunities and provide feedback about the product
- Contribute to product packaging and go-to-market strategy for portability-based solutions.
Requirements
Experience
- 3–5+ years of experience in number portability, signaling, mobile network services, or carrier relations.
- Hands-on exposure to MNP, HLR, NP databases, or mobile identity solutions is strongly preferred.
Education
- Bachelor’s or Master’s degree in Telecommunications, Engineering, Business Administration, or a related field.
Skills
- Strong understanding of number portability ecosystems, signaling architecture, and mobile network operations.
- Experience working with MNOs, portability authorities, and global data providers.
- Excellent negotiation, communication, and stakeholder management skills.
- Strong analytical mindset with experience using tools and operational reporting.
- Ability to translate technical performance into commercial outcomes.
- Strategic, detail-oriented, and results-driven approach.
- Willingness to travel internationally for industry events.
- Proficiency in English; additional languages are a plus.
Top Skills
What We Do
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations. We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play. With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards. CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect. For more info, contact [email protected]
