- Design and implement network infrastructures to best fit customer security requirements and timeline
- Attend and lead the technical kick-off meeting to set customer expectations and can evaluate any concerns
- Ensure accuracy of daily report on all open and closed tickets for submission to supervisor.
- Handle multiple tasks simultaneously while maintaining adherence to organization and professional standards.
- Respond to the Help Desk by phone, e-mail and automated system alerts using ticketing system.
- Secondary resource in providing solutions and defined security requirements to technical and non-technical audiences
- Provide Technical trainings (Internally/Partners/End Users)
- Must pass all certification exams that may be required by the company on the products that will be supported
- Provide Post and Pre-Sales Technical support that
- includes:
- Meetings or consulting
- Secondary pre-sales resource in creation of BOM recommendation, TOR response, Product presentation and sizing
- includes:
- Infrastructure Integration
- Knowledge transfer
- Maintenance Support (Preventive
- Maintenance, Upgrades and Updates)
Skills Required
- Experience designing and implementing network infrastructures
- Ability to lead technical kick-off meetings and evaluate customer concerns
- Maintain accurate daily reports of open and closed tickets
- Experience handling multiple tasks while adhering to organizational and professional standards
- Provide Help Desk support via phone, email, and ticketing systems
- Provide technical solutions and communicate security requirements to technical and non-technical audiences
- Deliver technical trainings to internal staff, partners, and end users
- Must pass company-required certification exams for supported products
- Provide pre-sales and post-sales technical support including BOM recommendations, TOR responses, product presentations and sizing
- Experience with infrastructure integration, knowledge transfer, and maintenance support (preventive maintenance, upgrades, updates)
- Familiarity with OpenText products
What We Do
Emancipation from network and security fears –NSPH architects a complete innovative network and security solution that will liberate your systems from network challenges and future vulnerability. NSPH established in Year 2002. It is now a leading regional VAD (Value-Added Distributor) in the area of IT Network and Security. Our headquarters is located in Singapore and we have offices in various countries such as Australia, India, Indonesia, Cambodia, Malaysia, Myanmar, Philippines, Thailand and Vietnam. Partnering with major leading technology vendors, we aim to offer the best of breed products and solutions to our channel partners. We are dedicated to provide reliable and efficient support services such as market development, product expertise, technology evaluation, logistic management, post sales implementation and maintenance engineering services. This will empower our channel partners to compete effectively in winning businesses. Understanding network and security technologies as well as their evolution, we are also constantly source for emerging products and solutions to address new business opportunities for channel partners.
