Company Overview:
Netpoleon Group is a Value-Added Distributor (VAD) of network security solutions headquartered in Singapore, with a strong presence across the APAC region including Australia, Indonesia, and several other countries. Since its founding in 2000, Netpoleon has grown into a regional leader in Southeast Asia’s cybersecurity industry by continuously adapting to the evolving IT landscape.
The company partners with leading technology vendors and channel partners to deliver end-to-end cybersecurity services, particularly in critical sectors such as finance, telecommunications, and the public sector. In 2017, Netpoleon entered a new growth phase through an equity partnership with Japan’s Macnica Networks Corporation, further expanding its global reach and positioning it as a trusted partner for vendors, resellers, and customers.
Job Description:
- Install, configure, test, and integrate systems or software based on project requirements.
- Provide technical assistance during implementation, maintenance, and troubleshooting phases.
- Act as first or second-level support for escalated technical issues, including on-site diagnostics if needed.
- Guide clients through resolution steps and collaborate with expert teams for persistent issues.
- Conduct training sessions for end-users and client IT teams to ensure effective solution usage.
- Develop and maintain comprehensive documentation such as installation guides, incident reports, and knowledge base articles.
- Monitor and report project progress, challenges, and resolutions to stakeholders.
- Obtain and maintain technical certifications for distributed products.
Preferred Qualifications:
- 1-3 years of experience in implementation and technical support of network security and firewall, with a robust understanding of system integration, migration and troubleshooting.
- Strong analytic and Problem-Solving Skills: quickly navigate through complex technical issues, formulate effective solutions, and implement them in a way that significantly enhances system performance and customer satisfaction.
- Excellent interpersonal and communication Abilities and are adept at working with multiple stakeholders.
- Positive and professional working attitude, ability to work under minimum supervision
- Have some knowledge about network and virtualization.
- Possession of relevant certifications such as CCSE , CCTE (more preferable)
- Good written and verbal communication skills in Indonesia and English
Top Skills
What We Do
Emancipation from network and security fears –NSPH architects a complete innovative network and security solution that will liberate your systems from network challenges and future vulnerability.
NSPH established in Year 2002. It is now a leading regional VAD (Value-Added Distributor) in the area of IT Network and Security. Our headquarters is located in Singapore and we have offices in various countries such as Australia, India, Indonesia, Cambodia, Malaysia, Myanmar, Philippines, Thailand and Vietnam.
Partnering with major leading technology vendors, we aim to offer the best of breed products and solutions to our channel partners.
We are dedicated to provide reliable and efficient support services such as market development, product expertise, technology evaluation, logistic management, post sales implementation and maintenance engineering services. This will empower our channel partners to compete effectively in winning businesses.
Understanding network and security technologies as well as their evolution, we are also constantly source for emerging products and solutions to address new business opportunities for channel partners.
