Norwegian Speaking IT Customer Support Specialist

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.

Tietoevry Tech Services helps Nordic societies and businesses transform their processes, applications, and infrastructure for greater business agility, speed, security, and efficiency.

We invite you to join our IT Service Desk department with the biggest Scandinavian speaking customer service team in Latvia to provide IT services for corporate customers in public sector, utilities, retail and logistics. We provide IT training for employees to be able to ensure IT support to our customers, previous IT skills, work experience not required. IT Service Desk department is a great stepping stone for further advancement withing Tietoevry, growth opportunities within IT field.

We expect you to have:

• Fluent Norwegian language, as well as English

• Interest in IT field and eager to learn, acquire new knowledge (IT training, service specific training is provided by the department)

• Previous work experience within IT Service Desk or other IT field will be considered as an advantage

As a person:

• Fast learner who adapts easily and can strive in a dynamic working environment

• Excellent communication, problem-solving skills and passion for customer service

• Accountable mindset with ability to work independently and knowing how to prioritize tasks

• Eager to take initiative and ‘’can do’’ attitude

With us you will be responsible for:

• Ensure high level customer satisfaction and interact daily with colleagues, clients, technicians

• Provide first line support to customers in Nordics via phone, ticketing systems and other tools

• Troubleshoot problems and offer solutions by using internal knowledge base

• Continuously maintain and develop one’s work-related knowledge

• Improve, update knowledge database and work with ticket backlog when the need arises

We Offer:

• Working experience on an international level in a leading global IT company 

• Professional and personal development opportunities, growth opportunities 

• Scandinavian values, business stability and openness

• Dynamic and friendly work environment

• Excellent and competent colleagues 

• Work on weekdays and possibility to work from home within Latvian borders, hybrid work model

• Competitive remuneration up to 2100 EUR monthly/gross* and benefits package (Premium health insurance which covers sports, dentistry, massages, medical treatments, etc., additional days off and a lot more)  

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

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At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)