[Norway] Key Account Manager

Company Description

Santen is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for people around the world.

Our Nordic team is looking for Key Account Manager to join our team!

Joining our Nordic team means becoming part of a group of 30 passionate commercial professionals dedicated to improving the lives of patients with eye conditions. We work as one unified Nordic team, while also maintaining strong local presence in Finland, Sweden, Norway, and Denmark. When you join us, you’ll have the opportunity to make a meaningful impact — not just on patients’ lives but also on their families and the broader society.

We are proud to say that 93% of our Nordic team members believe this is a truly great place to work. We support your wellbeing with benefits like the Employee Assistance Program, wellbeing allowance, and access to regular wellbeing webinars. For professional growth, we offer regular career conversations, participation in to our Learning Festival and we provide opportunities for continuous learning, and leadership skill-building through various programs, mentoring, and company-wide learning initiatives. Santen is a great place to start growing your professional carrier!

Job Description

This is a field-based position with significant travel, both domestic and abroad, CME and Congress activities. As the Key Account Manager, you will be responsible for the area of Norway.

What you will do

• Sales Promotion & Strategy Implementation
  • Enhance company awareness, value, effectiveness, and profitability through successful sales promotion activities.
  • Collaborate with regional and national stakeholders, including Country Managers and Key Account Managers, to implement and align strategies and initiatives.
  • Optimize the positioning and visibility of Santen products across pharmacies, optician stores, other sales channels, and online platforms.

• Stakeholder & Customer Relationship Management
  • Build and maintain trusted relationships with stakeholders, including pediatric ophthalmologists, opticians, and clinic personnel, to position Santen as a preferred partner.
  • Strengthen customer relationships at regional and national levels, working closely with Country Manager and Key Account Managers to drive satisfaction and collaboration opportunities.
• Market Insights & Strategic Alignment
  • Actively collect customer feedback and market insights to identify opportunities for improving Santen’s products and initiatives.
  • Coordinate with country managers to ensure strategic alignment, considering country-specific needs, regulations, and initiatives.
• Marketing Material Localization
  • Manage the translation and adaptation of marketing materials in collaboration with the Country Manager to ensure relevance and effectiveness in local markets.

• Safety & Quality Compliance
  • Collect and report safety-related information (e.g., adverse events) to the Pharmacovigilance Unit and quality-related information (e.g., complaints) to the Quality Assurance department in compliance with current requirements.

Qualifications

• Experience in field-sales - we want to make sure you enjoy this type of work. Familiarity with the healthcare system is welcome!
• Fluency in both English and Norwegian - with clients we speak in the local language while the corporate communication arrives in your mailbox in English.
• Bachelor’s degree in Life Sciences or Business Administration.
• Strong ability to engage and manage relationships - your work is all about meeting on regular basis various healthcare professionals (including opticians, ophthalmic pediatrics, children clinic personnel, and school nurses). Internally you will have a chance to connect with stakeholders on all levels. We hope you like human interactions!
• Adaptability and Flexibility to handle multiple tasks and priorities in a dynamic healthcare environment. Be eager to learn and set ambitious goals for yourself!
• Technical Proficiency in using Microsoft Office and CRMs. The ability to make data-driven decisions is welcome!

Additional Information

Deadline Please apply before 30th April 2025. To submit your application, please upload your CV in English.

Grow your career at Santen: A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education, and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements, and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.